Darla Champion
Darlajchampion40@gmail.com
Fort Worth,TX
Summary
Conscientious Job Title with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
US Mint
Dallas , TX
11.2020 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Call Center Representative
National Recovery Systems
Memphis, TN
10.2018 - 08.2022
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered over Number calls per shift to meet fast-paced call center demands.
Education
Certified Nurse Assistant - Nursing Assistance
The Work Place
Memphis Tn2004
Memphis Board of Education
Memphis Tn06.1999
Skills
- Upbeat and Positive Personality Excellent team player Will try my best to get the job done
Certification
- Sales Essentials Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You don’t work you don’t eat
Timeline
Customer Service Representative
US Mint
11.2020 - 10.2022
Customer Service Call Center Representative
National Recovery Systems
10.2018 - 08.2022
Certified Nurse Assistant - Nursing Assistance
The Work Place
Memphis Board of Education
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