Darla Fox
Lehi
Summary
Leasing agent with strong skills in lease negotiation and property management. Demonstrated success in improving tenant satisfaction and optimizing application processes. Expertise in building and maintaining customer relationships. Proven track record of enhancing operational efficiency in property management.
Overview
8
8
years of professional experience
Work History
Leasing Agent
Ashland Property Management
Lehi
07.2020 - 09.2024
- Assisted prospective tenants with property tours and rental applications.
- Managed lease agreements and ensured compliance with property regulations.
- Coordinated tenant move-ins and move-outs for smooth transitions.
- Responded to tenant inquiries and resolved issues promptly and professionally.
- Maintained property listings on various online platforms to attract tenants.
- Conducted market research to determine competitive rental pricing strategies.
- Collaborated with maintenance teams to address tenant repair requests efficiently.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Contacted and followed up with tenants on renewal notices.
- Processed applications by conducting background checks and verifying references.
- Inspected vacant units and ensured they were ready for showings.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Performed administrative duties such as filing paperwork and updating databases.
- Escalated critical issues to property manager to deliver immediate resolution.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
- Collected security deposits from new tenants.
- Maintained a professional attitude when dealing with difficult situations or customers.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
Insurance Agent
Custom Insurance Brokerage
Lehi
03.2017 - 03.2020
- Assisted clients in selecting appropriate insurance policies and coverage options.
- Conducted thorough assessments of client needs and risk factors for insurance solutions.
- Collaborated with underwriters to provide necessary information for policy approvals.
- Educated clients on policy features, benefits, and claims processes effectively.
- Resolved client inquiries and issues promptly to maintain high service standards.
- Participated in training sessions to enhance knowledge of insurance products and regulations.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Educated customers on the importance of maintaining adequate insurance coverage.
Education
High School Diploma -
Lehi High School
Lehi06-1998
Skills
- Lease negotiation
- Property management
- Market analysis
- Application processing
- Regulatory compliance
- Customer relationship management
Timeline
Leasing Agent
Ashland Property Management
07.2020 - 09.2024
Insurance Agent
Custom Insurance Brokerage
03.2017 - 03.2020
High School Diploma -
Lehi High School