Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Darla Hall

Napa,CA

Summary

Driven by a results-focused approach, I leveraged my multitasking abilities and relationship management skills at EscrowTab to enhance customer satisfaction and streamline CRM system usage. My diverse background, including critical roles in healthcare and law enforcement, underscores my capacity to manage complex situations and drive significant improvements in operational efficiency. Offering solid foundation in customer service and administrative support, eager to learn and develop in dynamic sales environment. Brings understanding of CRM systems and sales operations, along with strong organizational and communication skills. Seeking to leverage these transferrable skills to contribute to a new professional challenge.

Overview

17
17
years of professional experience

Work History

Senior Sales Support Specialist

EscrowTab
04.2022 - 10.2024
  • Participated in daily meetings to provide updates on current projects, share best practices, and discuss ways to improve overall team performance.
  • Created and maintained a library of job aids which were utilized by software users, in addition to developing and maintaining company's FAQs.
  • Created communications for software users about product enhancements and updates.
  • Researched and wrote eNotary requirements for individual states.
  • Work with Secretary of State offices to gain approval as a vendor.
  • Enhanced customer satisfaction through timely resolution of issues and effective communication.
  • Managed CRM system usage for better tracking of client interactions and improved data-driven decision-making capabilities.
  • Tested software enhancements for two separate systems.
  • Provided customer support to over 5,000 notaries.
  • Interacted regularly with title companies, notaries, Secretary of State offices, signing services, lenders, builders and notary educators.

Registered Respiratory Therapist

Providence, Adventist Health and Kaiser Permanente
07.2019 - 08.2020
  • Adjusted ventilator settings based on continuous assessment of blood gas analysis results improving overall ventilation efficacy for critically ill patients.
  • Managed and operated mechanical ventilators to deliver airway management.
  • Provided emergency response during cardiac arrests or other life-threatening situations utilizing advanced life support measures when required.
  • Aided physicians with various procedures such as bronchoscopies, ventilator management, and intubations.
  • Collaborated with interdisciplinary teams for optimal patient care and treatment planning.
  • Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.

911 Emergency Dispatcher, Police Officer Trainee

City of South Lake Tahoe
12.2007 - 07.2011
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Built strong relationships with local residents, fostering trust between law enforcement and the community.
  • Partnered effectively with other first responders including firefighters, EMTs, paramedics during critical incidents for better coordination.
  • Educated citizens on crime prevention strategies, empowering them to take an active role in maintaining public safety.

Education

Associates of Science And Math -

Napa Valley College
Napa, Ca

Peace Officers Standards Training (POST) -

Napa Valley College
Napa, Ca

Registered Respiratory Therapist Practitioner -

Napa Valley College
Napa, Ca

Skills

  • Relationship Management
  • Pipeline Management
  • Multitasking Abilities
  • Organizational Skills

Affiliations

  • Elected Board Member : Family Justice Center

Timeline

Senior Sales Support Specialist

EscrowTab
04.2022 - 10.2024

Registered Respiratory Therapist

Providence, Adventist Health and Kaiser Permanente
07.2019 - 08.2020

911 Emergency Dispatcher, Police Officer Trainee

City of South Lake Tahoe
12.2007 - 07.2011

Associates of Science And Math -

Napa Valley College

Peace Officers Standards Training (POST) -

Napa Valley College

Registered Respiratory Therapist Practitioner -

Napa Valley College
Darla Hall