Darla Kennedy
DAYTON,US
Summary
Detail-oriented Customer Service Representative with over 30 years of experience in enhancing customer satisfaction and streamlining processes. Expertise in SAP, NetSuite, shipping, and inventory management drives improved order accuracy and operational efficiency. Committed to building strong client relationships and supporting organizational goals through exceptional service.
Overview
10
10
years of professional experience
Work History
Quality Assurance Coordinator
TBWC
Houston, Texas
02.2025 - Current
- Developed quality assurance protocols for product testing and evaluation.
- Conducted audits to ensure adherence to quality processes and procedures.
- Managed documentation for quality control processes and inspections, ensuring compliance with industry standards.
- Conducted internal audits and inspections to evaluate the effectiveness of Quality Assurance processes.
- Investigated customer complaints regarding product quality issues, identified root causes, and developed corrective actions to enhance product quality.
- Created detailed reports on Quality Assurance activities, facilitating informed decision-making for management.
- Ensured that all products meet established company quality standards prior to release.
Warehouse Coordinator
Coalition/Sharp/Element
Cleveland, US
02.2022 - 02.2025
- Spearheaded inventory system overhaul, drastically cutting costs and boosting efficiency in warehouse operations for multiple clients.
- Implemented new inventory system, resulting in significant cost savings.
- Streamlined warehouse operations, reducing processing time and improving order accuracy.
- Optimized warehouse operations, reducing processing time and enhancing order accuracy.
- Ensured meticulous inventory management and quality control, preventing stockouts and upholding high operational standards.
- Meticulously managed inventory records, ensuring accuracy and preventing stockouts.
- Managed high-volume shipments for key customers, consistently meeting deadlines and maintaining accuracy in a fast-paced environment.
- Managed high-volume shipments for key clients, consistently meeting deadlines in a fast-paced environment.
- Conducted thorough quality checks, maintaining high standards in warehouse operations.
- Fostered relationships with clients and team members, enhancing communication and workflow.
- Coordinated cross-functional projects, improving customer service processes and collaboration.
- Provided exceptional customer support, resolving issues promptly and professionally.
- Introduced new customer service protocols, leading to Increased satisfaction rates.
- Developed creative solutions to complex logistical challenges, improving efficiency.
- Mentored new team members, supporting their integration and skill development.
Customer Service Representative
SI Warehouse
Houston, US
02.2021 - 02.2022
- Maintained clear communication with customers, delivering timely updates to enhance their experience.
- Coordinated with dispatch team to ensure smooth order fulfillment.
- Provided support to dispatch team in coordinating deliveries.
- Oversaw the accurate processing of customer orders.
- Utilized SAP and RAMP systems for dual order processing.
- Managed dual-system order processing, creating precise container lists and documentation.
- Created container lists to ensure accurate and organized order processing.
- Printed BOL/COAs to facilitate efficient shipment documentation.
- Streamlined end-of-month Inventory reconciliation and customer PO file creation, significantly improving operational efficiency and data accuracy.
- Reconciled BOM inventory.
Customer Supply Representative
The Delta Companies
Baytown, US
02.2016 - 10.2019
- Collaborated with customers including BASF, Afton, and Nouryon to address needs and enhance service.
- Coordinated export and domestic shipments to meet customer requirements and timelines.
- Coordinate with the Shipping Department to ensure all orders are shipped per customers request and timeline.
- Managed empty drum spreadsheets and processed purchase orders from suppliers to streamline inventory control.
- Maintained meticulous empty drum inventory records, optimizing resource allocation and reducing waste in the supply chain.
- Utilized SAP and LN systems for efficient data management.
- Generated PO's and Returns in dual systems.
- Strong customer service skills (ability to build rapport and to deliver good customer service.
Education
GED -
Panama City Community College
Panama City01-1984
Skills
- Quality assurance practices
- Quality control
- Process improvement
- Data analysis techniques
- Documentation skills
- Order processing
- Inventory management
- Problem solving
- Team collaboration
- Multitasking abilities
- Conflict resolution strategies
Personal Information
Date of Birth: 03/04/70
Timeline
Quality Assurance Coordinator
TBWC
02.2025 - Current
Warehouse Coordinator
Coalition/Sharp/Element
02.2022 - 02.2025
Customer Service Representative
SI Warehouse
02.2021 - 02.2022
Customer Supply Representative
The Delta Companies
02.2016 - 10.2019
GED -
Panama City Community College