Darla Martin
Customer Service
Paducah,KY
Summary
Enthusiastic Customer Service Representative who follows policies and procedures, while offering a friendly customer environment with strong communication skills. Core Strengths Exceptional customer service MS Office proficient Reliable with strong work ethic Detail-oriented Strong organizational skills Excellent communication skills Authorized to work in the US for any employer
Overview
24
24
years of professional experience
Work History
Administrative Specialist III
Commonwealth of Kentucky
02.2023 - 08.2023
- Answer Taxpayer phone calls and greet incoming KY residents
- Post tax payments and process paperwork for Frankfort, KY
- Assign incoming events to Field Agents for processing.
- Collect and process incoming payments
- Maintain the office postage machine
Financial Relationship Consultant
Region's Bank
03.2021 - 11.2022
- Specialist but quickly agreed to take the numerous classes and tests to be promoted to a Consultant
- Becoming a Consultant has allowed me to help my customers achieve so much more financially
- I can advise guide them over the phone or in person to help them reach their financial goals
- I am now registered with Nationwide Mortgage Licensing System
- I am a Notary.
Owner/Operator
Little Angels Embroidery
01.2017 - 12.2021
- Order clothing wholesale add custom embroidery design and sell at retail price for profit
- Work with businesses and individuals on a daily basis to create one of a kind personalized items.
Owner/Founder
Little Angels Resource Center
01.2000 - 03.2021
- Founded Little Angels Resource Center to help other families of children with special needs
- Explain resources available to families and answer related questions
- Maintain inventory of used medical and therapy equipment for another child to use without a financial cost to the family.
Customer Service Advocate
Teletech
07.2014 - 12.2016
- Handle customer inquiries, complaints, billing questions and payment options
- Calm angry callers
- Work to repair trust and locate resources for problem resolutions
- Strictly adhere to all HIPPA guidelines.
Computer Lab Coordinator
Mercy Health
07.2013 - 12.2014
- Develop and implement computer curriculum for adults with varying skill levels
- Teach computer classes in basic computer skills, office and multimedia software
- Coordinate maintenance and upgrades of computers
Bank Teller
Banterra Bank
05.2013 - 07.2014
- Process routine financial transactions for clients
- Cash checks, handle deposits and withdrawals and process loan payments on a daily basis
- Manage bank vaults to ensure correct cash balances
- Provide information to clients regarding bank services and cross sell bank's products
- Ensure that the cash drawer is balanced and maintained at all times.
Chapter Leader
The Compassionate Friends of Western KY
01.2011 - Current
- Organized, applied for and received Chapter affiliation with the National Non-Profit Organization: The Compassionate Friends
- Responsible for advertising, monthly meetings and year-end financial reports
- Send out Thank You cards for tax-deductible donations
- Talk with any family who has lost a child about grief and the support we offer.
Education
Bachelor of Science - Business Administration
Murray State University
Murray, KYSkills
- Deliver prompt, accurate and excellent customer service
- Maintain confidentiality
- Follow HIPPA guidelines
- Microsoft Office 365
- Money Handling Abilities
- Credit Card Payment Processing
- Calm and Professional Under Pressure
- Manage Multiple Tasks
- Professional Telephone Demeanor
- Assisted senior-level credit officers with loan applications Educated customers on the variety of loan products and available credit options
- Community Involvement
Certification
- Certified Notary Public: September 2021-September 2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Administrative Specialist III
Commonwealth of Kentucky
02.2023 - 08.2023
Financial Relationship Consultant
Region's Bank
03.2021 - 11.2022
Owner/Operator
Little Angels Embroidery
01.2017 - 12.2021
Customer Service Advocate
Teletech
07.2014 - 12.2016
Computer Lab Coordinator
Mercy Health
07.2013 - 12.2014
Bank Teller
Banterra Bank
05.2013 - 07.2014
Chapter Leader
The Compassionate Friends of Western KY
01.2011 - Current
Owner/Founder
Little Angels Resource Center
01.2000 - 03.2021
Bachelor of Science - Business Administration
Murray State University