Darla Paredes
Los Angeles,CA
Summary
Meets the qualifications of good communication with others, meeting the needs of customers on time, and knowledge of the importance of my task. I believe my ability to want to try new things and experiences helps me become a more responsible, independent, and time manageable person. Skilled Shift Leader with experience in overseeing daily operations, managing staff schedules, and addressing customer concerns. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency. Have consistently demonstrated leadership qualities by fostering team cohesion and enhancing operational performance in previous roles.
Overview
3
3
years of professional experience
Work History
Shift Leader
Pollo Loco
Los Angeles, CA
08.2022 - Current
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
Manager
SUBWAY®Restaurants
Hawthorne, CA
08.2023 - 01.2025
- Monitored inventory levels and placed orders to restock shelves.
- Managed daily banking activities such as deposits and withdrawals.
- Created weekly work schedules for store personnel.
- Updated POS system with new products and promotional offers.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Monitored employee performance and identified performance gaps for corrective action.
Education
High School Diploma -
Animo Watts College Preparatory High School
Watts01.2022
Associate of Science - Nursing
El Camino College
Torrance, CASkills
- Bilingual
- Communicative with others
- Patient
- Self-Motivated
- Energetic
- Reliable
- Friendly
- Customer service standards
- Team leadership
- Problem solving
- Client service
- Time management
- Team motivation
- Cash handling
- Client support
Languages
Spanish, English
Awards
Honor roll student having a gpa of 3.5 or higher
Languages
Spanish
Native/ Bilingual
Timeline
Manager
SUBWAY®Restaurants
08.2023 - 01.2025
Shift Leader
Pollo Loco
08.2022 - Current
High School Diploma -
Animo Watts College Preparatory High School
Associate of Science - Nursing
El Camino College
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