Darla Schanks
Ochelata ,Ok
Summary
Friendly Bakery Manager adept at preparing delicious treats for a popular and busy bakery in Bartlesville, Oklahoma . Excellent leadership skills and experience guiding baking staff in the production of quality goods. Familiarity with latest bakery equipment, baking accessories, and ingredients.
Overview
15
15
years of professional experience
Work History
Haedcashier
Lowe’s Home Improvement
12.2023 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Led cashiers and associates in providing thoughtful customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
Bakery Manager
RCPS
08.2014 - 08.2020
- Guaranteed all baked goods were cooked according to customers tastes and needs
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection
- Managed all baking operations professionally and handled all problems confidently
- Maintained cleanliness and hygiene in bakery premises
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing
Sales Associate over the man’s Big and Tall
Dillards
07.2009 - 07.2014
- Established logistics policy including mode, carrier and supplier agreements that benefited overall business
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from [Product or service], protecting company reputation and loyal client base
- Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record
- Sorted product and contributed to decisions on discarding or keeping batches
Education
Math. History, English,
Central High
Tulsa, Ok04.1977
Skills
Self starter
inventory control
going above what is expected
- Baking equipment maintenance
- Gluten-free baking
- Recipe creation and conversion
- Recipe development
Timeline
Haedcashier
Lowe’s Home Improvement
12.2023 - Current
Bakery Manager
RCPS
08.2014 - 08.2020
Sales Associate over the man’s Big and Tall
Dillards
07.2009 - 07.2014
Math. History, English,
Central High