Darleen Nobles
Murfreesboro,TN
Summary
Accomplished sales professional and former business owner with over 25 years of experience providing exceptional customer service and building strong client relationships. Proven ability to manage transactions, resolve issues, and ensure customer satisfaction. Seeking a role to leverage expertise in customer service, process management, and attention to detail, contributing to a positive and efficient environment.
Overview
31
31
years of professional experience
Work History
Office Manager
Riverside Motors Inc.
1319 NW Broad Street, Murfreesboro, TN
05.2025 - Current
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Communicated with customers to resolve common title issues.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Utilized various online databases and public land records to verify ownership information.
- Contacted Tennessee Motor Vehicle Department to determine status of pending titles.
- Collected taxes and fees, submitted payments and issued receipts.
- Calculated and remitted state sales tax, service, and other charges.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Completed weekly payroll for employees.
General Manager
Kinsman Pools
Nashville, TN
08.2023 - 08.2024
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Client Advisor
Harpeth Pools
01.2020 - 08.2023
- Managed all aspects of business including sales, consultation, and service resulting in over $1 million in revenues during the first year of operation
- Developed account opportunities through networking and advertisement
- Consulted with staff and clients to design, estimate, and oversee installations
- Supervised 10+ Contractors to create pool and outdoor living spaces within Middle Tennessee
- Responsible for construction estimates, contracts, and billing for sales and service
- Managed all operations of the construction process and addressed concerns and issues to maintain overall customer satisfaction
Business Owner
Brad's Pool Service, LLC
Murfreesboro, TN
01.1995 - 01.2020
- Built, developed, and managed a retail, service and installation swimming pool company
- Managed all areas of accounting including accounts payable, accounts receivable, payroll and taxes
- Hired, trained, and mentored a team of employees to service our customer base of over 400+
- Defined and implemented marketing and growth strategies
- Secured new clients and developed relationships resulting in over $775K gross revenue sales
- Educated customers on best practices for pool and spa maintenance
- Leveraged social media websites to promote services, sales, and gauge customers needs
- Managed daily operations of the business for maximum growth and profitability
Education
Continuing Education -
NSPI/APSP
NSPI ORGANIZATION03.2025
B.S. - Business Administration in Office Management
Middle Tennessee State University
Murfreesboro, TN12.1993
Skills
- Business Management
- Customer Relationship Management
- Sales
- Vendor Management
- Team Management
- Quickbooks Accounting & Online
- Microsoft Office
- RB Pool Service Software
- PipeDrive
- PandaDoc
- Leap formally Job Progress
- Joist
- Title processing
- Document verification
- Tax calculation
- Financial transactions
Timeline
Office Manager
Riverside Motors Inc.
05.2025 - Current
General Manager
Kinsman Pools
08.2023 - 08.2024
Client Advisor
Harpeth Pools
01.2020 - 08.2023
Business Owner
Brad's Pool Service, LLC
01.1995 - 01.2020
Continuing Education -
NSPI/APSP
B.S. - Business Administration in Office Management
Middle Tennessee State University