Darleen Sherrill
Statesville,NC
Summary
Personable City Letter Carrier bringing 20+ years of industry experience including route delivery and collection. Strong knowledge of postal products, services and procedures. Proven history of building rapport with postal customers to foster satisfaction. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Productive Phlebotomist offering 4 years of experience in collecting blood specimens in healthcare settings. Proven leader with success in recommending and introducing strategies to improve workflow, specimen processing and customer service related to patient care. Calm and comforting with stressed patients.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Certified Phlebotomist Technician
Piedmont Healthcare Central Lab
Statesville, NC
11.2019 - Current
- Performed venipunctures, fingersticks and heel sticks on patients of all ages.
- Assisted with processing specimens for laboratory testing.
- Maintained accurate records of patient information and results.
- Provided patient education regarding specimen collection procedures.
- Prepared equipment needed for specimen collection and disposal of biohazard materials.
- Utilized appropriate safety precautions when handling needles and hazardous material.
- Responded to inquiries from patients and staff members in a professional manner.
- Adhered to quality assurance standards set by the laboratory facility.
- Organized specimens for transport to offsite laboratories as necessary.
- Processed orders through the laboratory information system.
- Ensured compliance with HIPAA regulations related to patient privacy.
- Managed supplies inventory and ordered additional items when needed.
- Followed standard operating procedures for specimen collection processes.
- Ensured proper labeling of specimens according to lab protocol.
- Conducted daily maintenance checks on phlebotomy equipment and instruments.
- Disposed of used needles in accordance with OSHA guidelines.
- Executed blood draws in an efficient and timely manner.
- Monitored expiration dates for reagents, media, tubes.
- Assisted physicians with special tests or studies as requested.
- Participated in continuing education activities to stay abreast of changes in the field.
- Maintained clean work environment and organized storage areas.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Identified patients using proper procedures prior to specimen collection.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Prepared and packaged specimens for courier transport.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Verified collection orders and communicated discrepancies to nurses.
- Upheld donor confidentiality throughout intake and collection process.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Conducted various blood tests and updated results into paper and electronic charts.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Compiled and submitted data for demographic research.
- Transported specimens following established protocol for temperature and light.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Collected specimen samples and transported to laboratory for processing.
- Interacted with patients to gather and record data prior to blood draws.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Used heel and finger stick methods to obtain blood from capillaries.
- Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
- Mentored newly hired medical personnel in phlebotomy techniques and protocols.
- Treated blood-related chronic disorders by performing therapeutic phlebotomy.
City Letter Carrier
United States Post Office
Statesville, NC
04.2003 - Current
- Delivered mail and packages to residences and businesses on a daily basis.
- Operated company vehicle in a safe manner while delivering mail along the assigned route.
- Collected payments for CODs, stamps, and other services rendered.
- Inspected mailboxes for proper installation and condition.
- Provided customers with information about products and services offered by the Post Office.
- Assisted customers with change of address forms when needed.
- Ensured that all safety guidelines were followed during deliveries.
- Reported any suspicious activities to supervisors immediately.
- Performed daily pre-trip inspections on vehicles prior to use.
- Followed through on instructions given by post office management.
- Loaded mail into delivery vehicle according to established procedures.
- Responded quickly to emergency calls from the public concerning postal service matters.
- Organized incoming, outgoing mail in order to ensure timely delivery, pickup.
- Adhered to all USPS regulations as they pertain to letter carrier duties.
- Collaborated with other carriers in order to complete routes efficiently and effectively.
- Maintained professional and effective public relations with customers and community members.
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
- Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
- Acquired customer signature for registered and insured mail.
- Collected mail from distribution and prepared in sequence for efficient delivery.
- Furnished customers with postal information, change-of-address cards and other postal forms.
- Collected customs charges, postage due and C.O.D. payments.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Furnished customers with postal information and provided change of address information and other related postal forms.
- Obtained receipts for registered and certain insured mail.
- Routed all classes of mail in sequence of delivery along established route.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Scanned labels on letters or parcels to confirm receipt.
- Delivered mail to residents and business within assigned area.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Recorded address changes to redirect mail for residences or businesses.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Provided change-of-address cards and other postal forms upon customer request.
- Bundled mail in preparation for delivery or transportation to relay boxes.
- Used road maps or GPS to verify routes and designated addresses.
Education
Certificate - Phlebotomy
Mitchell Community College
Statesville, NC05-2019
High School Diploma -
Statesville High School
Statesville, NC06-1991
Skills
- Route Navigation
- Mail Delivery
- Load Balancing
- Reading Comprehension
- Accountability
- Vehicle Maintenance
- Handheld Device Operation
- Hand-Eye Coordination
- Safety Awareness
- Technology Use
- Report Preparation
- Supply Management
- Equipment Sterilization
- Blood Collection
- Glucose Testing
- Data Entry
- Venipuncture
- Specimen Preparation
- Paperwork Processing
- Hemoglobin Testing
- Patient Care
- Patient Support
- Specimen Handling
- Health Education
- Sanitation and Sterilization
- Quality Control
- Venipuncture Expertise
- Medical Terminology Knowledge
- HIPAA
- Therapeutic Phlebotomy
- HIPAA Compliance
- Communication Abilities
Certification
NHA- J8K5N9F3 Exp. 2025
Affiliations
Member of non-profit - Circle of Giving
Timeline
Certified Phlebotomist Technician
Piedmont Healthcare Central Lab
11.2019 - Current
City Letter Carrier
United States Post Office
04.2003 - Current
Certificate - Phlebotomy
Mitchell Community College
High School Diploma -
Statesville High School