Wesley Henderson
Columbia,Missouri
Summary
At Homecare Equipment Inc, I spearheaded route optimization efforts, boosting delivery efficiency significantly. My adeptness in safe driving and exceptional customer service solidified client relationships and enhanced operational productivity. Demonstrating a keen ability for problem-solving and teamwork, I played a pivotal role in training peers and reducing fuel expenses, showcasing a commitment to excellence and reliability.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Home Oxygen Delivery Technician
Homecare Equipment Inc
Columbia, MO
09.2010 - 06.2024
- Improved delivery efficiency by optimizing routes and adhering to schedules.
- Expedited urgent deliveries, prioritizing time-sensitive orders for maximum customer satisfaction.
- Assisted in training new employees on company policies, procedures, and best practices for successful deliveries.
- Maintained a high level of safety with strict adherence to driving regulations and vehicle maintenance protocols.
- Contributed to inventory management, performing routine checks and reporting discrepancies for resolution.
- Demonstrated adaptability by adjusting to changing routes or schedules as needed for operational efficiency.
- Ensured proper handling of fragile items, resulting in minimal damages during transport.
- Collaborated with team members to ensure seamless coordination between warehouse and delivery operations.
- Participated in regular training sessions to stay current on industry best practices and improve job performance.
- Enhanced customer satisfaction by ensuring timely and accurate delivery of products.
- Reduced loading times by organizing products according to their destination prior to departure.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Supported other departments within the organization when needed, demonstrating teamwork and versatility.
- Streamlined the delivery process by effectively utilizing GPS navigation systems for optimal routing.
- Conducted pre-and post-delivery inspections of vehicles, ensuring compliance with safety standards.
- Promoted company reputation, acting as a knowledgeable representative during client interactions.
- Developed strong relationships with clients through professional communication and reliable service.
- Increased overall productivity by assisting in warehouse operations when not on deliveries.
- Reduced fuel expenses by utilizing route planning software and employing fuel-efficient driving techniques.
- Managed paperwork accurately, including invoices, delivery receipts, and logbooks.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Employed GPS and other navigational tools to find shortest routes to locations.
Education
Bachelor Of Arts - Photography
Northeast Missouri State University
Kirksville, MO05.1985
Skills
- Safe Driving
- Package handling
- Punctuality
- Loading and unloading
- Heavy Lifting
- Warehouse Operations
- Vehicle Inspection
- Route Planning
- GPS Navigation
- Vehicle Maintenance
- Fuel Efficiency
- Delivery Scheduling
- Order Verification
- Hand Truck Usage
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Dependable and reliable
- Time Management
- Problem-Solving
- Attention to Detail
- Time management skills
- Punctual and Reliable
- GPS and route planning
- Valid Driver's License
- Clean Driving Record
- Safe Driving Record
- Commercial driving
- Map reading and navigation skills
- Defensive Driving
- Roads and highways knowledge
- Vehicle inspections
- DOT Compliance
- Forklift Operation
- Equipment Operation
- Logistics knowledge
- Client Relationship Management
- Safe Driver Training
- Local routes understanding
- Stocking and Inventory
- Complex Problem-Solving
- Documentation And Reporting
- Delivery recordkeeping
- Clean MVR
- Cargo Handling
- Vehicle Cleaning and Maintenance
- Defensive driver training
- Pre-Trip and Post-Trip Inspections
- Dispatch Communication
- Fluent in Language
- Advanced planning
- Familiarity with DOT regulations
- Vehicle systems
- Route Management
- Materials Transport
- Dry vans
- GPS use
- Route Navigation
- Delivery records
- Route deliveries
Certification
Driver 1 and 2
Timeline
Certified Home Oxygen Delivery Technician
Homecare Equipment Inc
09.2010 - 06.2024
Bachelor Of Arts - Photography
Northeast Missouri State University