Katey Wissler
Gadsden ,AL
Summary
Dynamic Oxygen Delivery Technician at Viemed with a proven track record in optimizing delivery routes and enhancing customer satisfaction. Skilled in inventory management and adept at problem-solving, I consistently exceed performance targets while maintaining a positive attitude and clear communication with clients. Committed to operational efficiency and exceptional service.
Overview
8
8
years of professional experience
Work History
Oxygen Delivery Technician
Viemed
Lafayette, LA
06.2024 - Current
- Improved delivery efficiency by optimizing routes and adhering to schedules.
- Enhanced customer satisfaction by ensuring timely and accurate delivery of products.
- Participated in regular training sessions to stay current on industry best practices and improve job performance.
- Demonstrated adaptability by adjusting to changing routes or schedules as needed for operational efficiency.
- Developed strong relationships with clients through professional communication and reliable service.
- Contributed to inventory management, performing routine checks and reporting discrepancies for resolution.
- Expedited urgent deliveries, prioritizing time-sensitive orders for maximum customer satisfaction.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Managed customer inquiries and complaints in polite and professional manner.
Debt Collector
Medical Data Systems Inc
Gadsden, AL
01.2023 - 10.2023
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contributed to team success by consistently meeting or surpassing established performance metrics with professionalism and expertise.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Maintained comprehensive knowledge of state and federal debt collection laws, protecting the company from potential legal issues.
- Adapted quickly to changes in industry regulations, incorporating new requirements into daily workflow without compromising productivity or results.
- Resolved complex cases involving bankruptcy filings or disputed claims by working closely with internal departments and external agencies as needed.
Department Manager
Martins Family Clothing
Gadsden, AL
08.2021 - 10.2022
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
Manager
Big Chief
Glencoe, Al
04.2017 - 07.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Established team priorities, maintained schedules and monitored performance.
Education
Associates -
Gadsden State Community College
Gadsden, ALHigh School Diploma -
Southside High School
Gadsden, ALSkills
- Safe driving
- Package handling
- Punctuality
- Loading and unloading
- Route planning
- GPS navigation
- Vehicle maintenance
- Hand truck usage
- Delivery scheduling
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and reliable
- Attention to detail
- Multitasking and organization
- Punctual and reliable
- Clear communication
- Adaptability and flexibility
- Verbal and written communication
- Valid Driver's license
- Customer interaction
- Stocking and inventory
- Complex Problem-solving
- Inventory management
Timeline
Oxygen Delivery Technician
Viemed
06.2024 - Current
Debt Collector
Medical Data Systems Inc
01.2023 - 10.2023
Department Manager
Martins Family Clothing
08.2021 - 10.2022
Manager
Big Chief
04.2017 - 07.2021
Associates -
Gadsden State Community College
High School Diploma -
Southside High School