Shatara Smith
Memphis,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Observant Guard accustomed to working alone to maintain security at facilities. Knowledgeable about detecting and preventing incidents, reporting crime and providing basic first aid. Thorough understanding of enforcement policies coupled with deep familiarity of safety equipment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Phlebotomist
Grifols Biomat Plasma Center
Memphis, TN
01.2024 - Current
- Performed venipuncture and other blood collection procedures according to established standards.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Processed samples accurately and efficiently.
- Calibrated equipment according to manufacturer specifications.
- Provided excellent customer service while interacting with patients.
- Assisted in the training of new phlebotomists.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
Security Guard
Sunstate
Memphis, TN
11.2021 - 06.2022
- Conducted daily security patrols of assigned areas.
- Provided friendly and professional assistance to employees, visitors and customers.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Identified suspicious activity to determine appropriate response.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Patrolled crowds during events to preserve order and promote security.
- Searched bags manually to identify prohibited items and contraband.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
Dispatcher
Next level dispatch
Lewisville, TX
03.2020 - 09.2021
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Maintained logs of all incoming calls and assigned tasks.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Dispatcher/Customer service
Clarion
Memphis, TN
06.2019 - 02.2020
- Confer with customers or supervisory personnel to address questions,problems or requests for service or equipment.Skills used reception,dispatching answering phones and paying close attention to all details also effectively managed a high volume of inbound and outbound calls and also resolved issues such as a bus break down dot adherence,weather,and road conditions.
Security Officer
Whelan Security Company
Memphis, TN
12.2017 - 01.2019
- Secure premises and personnel by patrolling property; monitoring surveillance equipment, and access points: permitting entry; Obtains help by sounding alarms and notifying other officers while enforcing rules and regulations.
Security Guard
Central Defense Security
Memphis, TN
11.2014 - 11.2017
- Enforced safety regulations and monitored access control points.
- Conducted daily security patrols of assigned areas.
- Investigated suspicious activity and reported findings to management.
- Responded to alarms, emergencies, and disturbances.
- Observed surveillance cameras for any suspicious activity or intruders.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Provided customer service assistance to staff and visitors in a professional manner.
- Identified potential security risks and recommended corrective actions.
Customer Service Cashier
McDonald's
Memphis, TN
05.2012 - 11.2014
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained cleanliness and presentation of stock room and production floor.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
Diploma -
Manassas high school
Skills
- Microsoft office
- Excel
- Teamwork
- Organizational communications
- Problem resolution
- Phone multitask
- Self-stater
- File Organization
- Customer Service
- Criminal Law Understanding
- Surveillance
- Reporting Skills
- Database Management
- Service Coordination
- Dispatch Coordination
- Route Navigation
- Driver Communication
- Data Entry
- Updating Logs
- Schedule Coordination
- Cash Handling
- Inventory Control
- Front Office Management
- Appointment Confirmation
Certification
- SCURITY LICENSES
- DISPATCHER CERTIFICATION
- CPR CERTIFICATION
- PHLEBOTOMY CERTIFICATION
Timeline
Phlebotomist
Grifols Biomat Plasma Center
01.2024 - Current
Security Guard
Sunstate
11.2021 - 06.2022
Dispatcher
Next level dispatch
03.2020 - 09.2021
Dispatcher/Customer service
Clarion
06.2019 - 02.2020
Security Officer
Whelan Security Company
12.2017 - 01.2019
Security Guard
Central Defense Security
11.2014 - 11.2017
Customer Service Cashier
McDonald's
05.2012 - 11.2014
Diploma -
Manassas high school
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