Darlena Abbott
Mount Juliet,TN
Summary
Friendly, motivated individual with 4 years of customer service experience in fast paced working environments. Currently working toward utilizing multi-tasking and interpersonal skills in a cosmetic dental assistant role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Kennel Attendant/Receptionist
Hilltop Pet Resorts
Mount Juliet, Tennessee
03.2023 - Current
- Ensured the general care and well-being of canines through attention to feedings, exercise, cleanliness and comfort in accordance with standards/client requests
- Cleaned and sanitized dog yards, cages and service areas
- Recorded and reported daily observations related to health and behavior
- Frequent kneeling, crawling, bending, standing, and handling of heavy equipment
- Facilities management including, but not limited to, laundry, dishes, as well as areas, rooms, and kennels
Administrative Assistant
ACCUTECH ORTHODONTIC LAB
Suffolk, Virgnia
02.2022 - 01.2023
- Receiving and Shipping UPS packages
- Data / Order Entry
- Answering telephone
- Invoicing/Packaging orthodontic appliances
- Stocking supplies, as needed
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Office and House Cleaner
Kims Cleaning Service
06.2021 - 01.2023
- Strong time management skills
- Cleaning the office and other assets on a weekly basis
- Coordinating with other cleaning team mates
- Hardworking and professional at performing the job
- Enough exposure to the organizational expectations about standards of cleanliness
- Excellent customer service
Production Worker
Acesur North America
09.2021 - 01.2022
- Followed quality and safety guidelines
- Performed inventory checking
- Finalized assembly process
- Ensured products were placed into boxes for shipping
- Assisted in production lines
- Inspected quality of product and products
- Ensured OSHA management standards of completion were consistently followed
Sales Associate and Cashier
Sundays Blue Box Tanning Resort
12.2020 - 05.2021
- Greeted clients in a friendly manner
- Kept work place neat and sanitary
- Handled cash and transactions
- Made appointments
- Verified insurance
- Screened and directed calls, took messages
Receptionist/Office Assistant
Mike Duman Auto Sales
08.2018 - 05.2020
- Greeted visitors, assessed needs and directed to appropriate personnel
- Answered and directed incoming calls using multi-line telephone system
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
- Took accurate messages for staff and management to facilitate open and speedy communication
- Accurate data entry
Education
High school diploma -
Portsmouth Christian School
2018
Skills
- Front Desk (2 years)
- Clerical Experience (2 years)
- Multi-line Phone Systems (2 years)
- Data Entry
- Phone Etiquette (4 years)
- Customer service
- Organizational skills
- Computer literacy
- Workflow Optimization
- Data Entry
- Telephone Etiquette
- Interpersonal Skills
- Time Management
- Multitasking Abilities
- Task Prioritization
- Adaptability
Certification
- First Aid CPR AED
- Forklift Certified
Personal Information
Willing To Relocate: Anywhere
Assessments
- Work motivation, Proficient, 01/01/22
- Call center customer service, Proficient, 12/01/21
- Attention to detail, Proficient, 09/01/21
- Building relationships for childcare providers, Proficient, 01/01/22
- Work motivation, Proficient, 04/01/21
- Work style: Reliability, Proficient, 12/01/21
- Administrative assistant/receptionist, Proficient, 01/01/22
- Customer service, Proficient, 12/01/21
- Early childhood development, Completed, 01/01/22
References
- Jennifer Genito, Supervisor at Accutech Orthodontic Lab, 757-802-6787
- Kimberly Dungee, Kim's Cleaning Service, 757-342-1592
- Bonnie Layton, Office Manager at Mike Duman Auto Sales, 757-232-7417
Timeline
Kennel Attendant/Receptionist
Hilltop Pet Resorts
03.2023 - Current
Administrative Assistant
ACCUTECH ORTHODONTIC LAB
02.2022 - 01.2023
Production Worker
Acesur North America
09.2021 - 01.2022
Office and House Cleaner
Kims Cleaning Service
06.2021 - 01.2023
Sales Associate and Cashier
Sundays Blue Box Tanning Resort
12.2020 - 05.2021
Receptionist/Office Assistant
Mike Duman Auto Sales
08.2018 - 05.2020
High school diploma -
Portsmouth Christian School