Darlena Owens
Wendell,ID
Summary
Adept cosmetologist and skilled communicator, I excel in client relations and sanitation practices, honed at Amber Inn Motel and through self-employment. Known for elevating customer satisfaction and retention, my professional journey underscores a commitment to excellence and continuous skill enhancement. My expertise not only in cosmetology but also in building lasting client relationships.
Overview
11
11
years of professional experience
Work History
Cosmetologist
Self-employeed
08.2018 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Hotel Housekeeper
Amber Inn Motel
02.2014 - 11.2016
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
Education
Bachelor of Arts - Psychology
Saint Leo University
Saint Leo, FL05-2024
No Degree - Cosmetology
Aveda Institute Twin Falls
Twin Falls, ID01-2018
High School Diploma -
Penn Foster Career School
Scranton, PA08-1997
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Scheduling appointments
- Professionalism and ethics
- Sanitation practices
- Client consultations
- Product knowledge
- Continuing education
- Product upselling
- Cosmetology
- Relationship building and management
Timeline
Cosmetologist
Self-employeed
08.2018 - Current
Hotel Housekeeper
Amber Inn Motel
02.2014 - 11.2016
Bachelor of Arts - Psychology
Saint Leo University
No Degree - Cosmetology
Aveda Institute Twin Falls
High School Diploma -
Penn Foster Career School
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