Darlene Aguilera Hernandez
Prospect Park
Summary
Dedicated employee with experience at Starbucks, with great customer service and conflict resolution. Bilingual in Spanish and English, with a strong ability to connect with clients, while maintaining a clean and welcoming environment. Who always aims to enhance customer satisfaction through proactive engagement and support.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
Woodland Park
03.2022 - Current
- Developing and maintaining relationships with regular customers, recognizing preferences, and anticipating needs.
- Addressing and resolving customer concerns to maintain brand loyalty.
- Adhering to health department regulations concerning sanitation standards.
- Greet customers and take orders for coffee drinks, food items, and other beverages.
- Providing excellent customer service by responding to inquiries quickly and professionally.
- Maintaining a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operating cash registers to process customer payments.
Primary Election Poll Worker
Primary Election Poll Worker
Paterson
06.2021 - 06.2021
- Aided non-English and limited-English speaking voters in voting booths.
- Provided assistance to voters by explaining voting procedures and answering questions.
- Checked that all forms of identification provided met state requirements before allowing a voter access to the polls.
- Maintained positive working relationship with fellow staff and management.
- Assisted in setting up the polling station prior to opening time, including arranging chairs and tables for voters.
Volunteer
Youth Council of Prospect Park
Prospect Park
01.2017 - 01.2019
- Organized and assisted with events.
- Worked with the police to find ways to make our town safer.
- Worked with the Board of Education to improve the educational environment for middle school students.
- Collaborated with other volunteers to create a positive work environment.
- Attended weekly meetings to discuss progress and future initiatives.
- Offered support and assistance to community members.
Education
High School Diploma -
Passaic County Technical Institute
Wayne, NJ06-2020
Skills
- Computer skills
- Bilingual (Spanish)
- Prior CNA certification
- Taking vital signs
- Infection control procedures
- Team player
- Cleanliness
- Welcoming, admitting, and discharging patients
- Assembling wheelchairs and transporting patients
- Prior basic knowledge of CPR, first aid, and AED
- Conflict resolution
- Team collaboration
- Customer service
- Calm demeanor
- Exceptional customer service
Timeline
Barista
Starbucks
03.2022 - Current
Primary Election Poll Worker
Primary Election Poll Worker
06.2021 - 06.2021
Volunteer
Youth Council of Prospect Park
01.2017 - 01.2019
High School Diploma -
Passaic County Technical Institute
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