Overview
Summary
Work History
Education
Skills
Additional Information
Work Availability
Timeline
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Darlene Alecksynas

Valatie,N Y

Overview

4
4
years of professional experience

Summary

Knowledgeable Ticketing Agent adept at making reservations, solving booking issues and providing exceptional support to customers. Well-organized with excellent multitasking, time management and communication skills.

Work History

Ticketing Agent

Trailways
10.2021 - 10.2021
  • Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
  • Sold [Type] tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.

Bus Driver

First Student Transportation
02.2021 - 09.2021
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Conducted pre-trip inspections of bus for safe operation.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.

Coach Operator

Trailways
03.2017 - 03.2020
  • Conducted pre-trip inspections of bus for safe operation.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.

Education

Associate of Applied Science - Business Administration

Columbia Greene Community College
Hudson, NY
05.2024

High School Diploma -

Columbia High School
East Greenbush, NY
06.1983

Skills

  • Customer Needs Assessments
  • Basic Computer Skills
  • Critical Thinking
  • Reservations and Ticketing
  • Transportation Information

Additional Information

My GPA is 3.21

President List

Dean's List

Enrolled in Billing and Coding Class

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Ticketing Agent

Trailways
10.2021 - 10.2021

Bus Driver

First Student Transportation
02.2021 - 09.2021

Coach Operator

Trailways
03.2017 - 03.2020

Associate of Applied Science - Business Administration

Columbia Greene Community College

High School Diploma -

Columbia High School

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Darlene Alecksynas