Darlene Caster
Birmingham,AL
Summary
Dedicated and detail-oriented Registered Nurse with over 6 years of clinical experience in telephonic triage, hospital, and acute care settings. Skilled in virtual patient assessment and providing high-quality clinical support. Collaborative team player with a strong foundation in decision-making, communication, and patient-centered care. Committed to optimizing processes for virtual and urgent care settings to improve health outcomes. Flexible and willing to work weekends to meet the needs of patients and the team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
RN TRIAGE REMOTE
VILLAGE MEDICAL
10.2022 - 11.2024
- Provide telephonic triage and medical advice to patients, assessing symptoms and determining the urgency of care needed
- Utilize clinical guidelines and protocols to deliver safe and effective triage services
- Document patient interactions and care recommendations accurately in the electronic health record (EHR) system
- Coordinate with healthcare providers and facilities to ensure seamless patient care and follow-up
- Collaborated with multidisciplinary teams to design and implement solutions improving clinical workflow
- Educate patients on managing symptoms at home and advise on when to seek further medical attention
RN TEAM LEAD NURSE
GLOBAL MEDICAL RESPONSE
09.2021 - 10.2022
- Developed comprehensive training programs.
- Fostered team competence with focused training.
- Enhanced efficiency in patient care coordination using innovative systems.
- Enhanced team proficiency with new technology, achieving a 30% improvement in adoption rates.
- Executed detailed assessments over calls addressing both emergency and standard cases.
- Developed clinical protocols to direct patients to suitable care levels.
- Handled substantial call volumes effectively while ensuring empathetic communication.
- Coordinated care plans with a team of healthcare experts.
- Ensured accuracy in documentation of patient interactions.
- Managed staffing schedules for optimal coverage, reducing overtime expenses while maintaining high-quality patient care standards.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
REGISTERED NURSE (RN)
CROSS COUNTRY TRAVEL
07.2020 - 09.2021
- Provided exceptional nursing care in a dynamic medical surgical department.
- Initiated emergency interventions promptly.
- Administered medications and provided wound care.
- Detailed records of patient interactions meticulously maintained.
- Honored with a Daisy Award for contributions during the Covid-19 Pandemic.
- Enhanced patient satisfaction through effective communication and compassionate care.
- Collaborated with interdisciplinary healthcare teams to provide comprehensive patient care.
- Administered medications safely and accurately, minimizing adverse reactions or errors.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
REGISTERED NURSE
UAB MEDICINE
01.2018 - 07.2020
- Ensured quality treatment in advanced surgical-medical department.
- Monitored and dispensed medications for diverse patient requirements.
- Educated patients and families on comprehensive disease management.
- Recorded each patient interaction with precision.
- Guided new nursing staff as a preceptor.
- Ensured patient safety by following infection control protocols.
- Oversaw administration of blood products while closely observing vital signs.
- Prioritized tasks to ensure timely execution of medical responsibilities.
- Engaged in staff meetings and educational sessions to remain updated on best practices.
LICENSED PRACTICAL NURSE
ASPIRE PHYSICAL RECOVERY
01.2017 - 01.2018
- Administered direct patient care in a high-demand rehabilitation unit.
- Communicated changes in patient conditions to registered nurse and physician.
- Assisted with medical procedures as required.
- Ensured coordinated delivery of patient care through team collaboration.
- Engaged in quality improvement projects boosting patient outcomes.
- Assisted with admissions, appointments, transfers, and discharges.
- Provided compassionate palliative care for terminally ill patients while supporting their emotional needs during end-of-life stages.
- Increased patient satisfaction scores by consistently delivering high-quality nursing care tailored to individual needs and preferences.
Education
Bachelor of Science - Nursing
University of Alabama at Birmingham
Birmingham, AL12.2019
Associate Degree - Nursing
Herzing University
Homewood, AL05.2018
Licensed Practical Nurse -
Herzing University
Homewood, AL01.2017
Skills
- Proficient in Task Organization
- Collaborative Team Member
- Independent Work Proficiency
- Clinical Data Analysis
- Thorough Electronic Health Records Management
- Familiarity with Health Regulations
- Experience with Athena, Cerner, Meditech, and Epic
- Effective Communication Skills
- Versatile Work Approach
- Adept in Using Microsoft Office Suite Tools
- Skilled in Google Applications
- Proficient in Virtual Team Communication
- Experienced with Call Center Software
- Clinical judgment
- Clinical assessment
- Interpersonal and written communication
- Multitasking Abilities
- Documentation compliance
- Training and mentoring
- Proofreading
Certification
- Registered Nurse (RN) License, Alabama State Board of Nursing, Compact status, #1-168315, 12/31/25
- Registered Nurse (RN) License, Nevada State Board of Nursing, #864184, 07/24/25
- Basic Life Support (BLS), Current
Additional Information
Willing to obtain additional certifications to meet needs of the company.
Degree
Bachelor’s of Science in Nursing
Accomplishments
- Collaborated with IT to optimize Electronic Health Record (EHR) workflows, reducing charting time for nurses by 20%
- Created a streamlined process for transferring patients between departments, improving patient flow and reducing wait times
- Led an initiative to improve clinical documentation accuracy, enhancing compliance with CMS requirements.
- Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
Languages
English
Timeline
RN TRIAGE REMOTE
VILLAGE MEDICAL
10.2022 - 11.2024
RN TEAM LEAD NURSE
GLOBAL MEDICAL RESPONSE
09.2021 - 10.2022
REGISTERED NURSE (RN)
CROSS COUNTRY TRAVEL
07.2020 - 09.2021
REGISTERED NURSE
UAB MEDICINE
01.2018 - 07.2020
LICENSED PRACTICAL NURSE
ASPIRE PHYSICAL RECOVERY
01.2017 - 01.2018
Associate Degree - Nursing
Herzing University
Licensed Practical Nurse -
Herzing University
Bachelor of Science - Nursing
University of Alabama at Birmingham