Summary
Overview
Work History
Education
Skills
Certification
5-⭐️ reviews on yelp
Timeline
Generic

Darlene Cesario

Tinley Park,IL

Summary

Driven professional with a proven track record at Instacart and Malleys Auto, excelling in customer service and planning. Demonstrated ability to enhance customer satisfaction and streamline operations, achieving high-quality standards and efficiency. Skilled in decision-making and maintaining attention to detail, significantly contributing to positive customer experiences and operational success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Personal Shopper

Instacart
05.2018 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.

Automotive Service Writer/Front End Manager

Malleys Auto
08.2020 - 12.2023
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Provided customers with estimation of repair costs and reasonable timeline for completion of service.
  • Greeted and registered customers requiring service and directed automobiles to service garage.
  • Assisted in boosting profit margins with up-selling additional services when appropriate to meet customer needs.
  • Resolved client concerns promptly, demonstrating commitment to customer satisfaction and preserving brand reputation.

Education

Reavis HS
Burbank, IL

Skills

  • Customer Service
  • Attention to Detail
  • Planning and Organization
  • Decision-Making
  • Upbeat and Outgoing Attitude
  • Advertising and marketing

Certification

Bridgestone/Firestone

5-⭐️ reviews on yelp

Great Customer service reviews

Timeline

Automotive Service Writer/Front End Manager

Malleys Auto
08.2020 - 12.2023

Personal Shopper

Instacart
05.2018 - Current

Reavis HS

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Darlene Cesario