Darlene Delgado
Marathon,FL
Overview
18
18
years of professional experience
Work History
Paraprofessional
Ponciana Elementary
Marathon, Florida
08.2023 - Current
- Assisted teachers with planning and preparing lessons for students.
- Provided guidance to students in the classroom setting.
- Supervised small groups of students during instruction time.
- Collaborated with special education staff to develop Individualized Education Plans.
- Facilitated communication between educators, administrators, and parents regarding student progress.
- Helped implement behavior management strategies for individual students.
Customer Service Agent
American Airlines
Key West, FL
10.2022 - 02.2024
- Receiving aircrafts
- Aircraft maintenance
- Aircraft inspection
- Push back of aircraft
Customer Service Manager
Winn-Dixie Stores Inc.
Marathon, FL
01.2020 - 09.2021
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Evaluated and authenticated returns, exchanges and voids.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Opening and closing of store
- Lottery sales
- Inventory
- Counting of registers and safe
- Hiring
- Scheduling and payroll
- Conference
- Receiving of merchandise
- Pricing
Stock Room Manager
Dollar-Tree
Marathon, FL
11.2019 - 12.2020
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Receiving of merchandise
- Opening and closing of store
- Register
- Interviews and hiring
- Inventory
- Scheduling
- Store meetings
Head Supervisor
Beall's Outlet
Marathon, FL
06.2018 - 09.2020
- Monitored employee productivity to provide constructive feedback and coaching.
- Provided ongoing training to address staff needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Responded to customer questions regarding products, prices and availability.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Case Manager
Comprehensive Health Shelter
Homestead, Florida
01.2017 - 10.2018
- Interview sponsors
- Background checks
- Referral to social services
- Interview of children and parents
- Documenting reports
- Summarization of case studies
- Compiled work files
Office Manager
Ebenezer Christian School
Florida City, FL
08.2013 - 10.2017
- Opening and closing of school
- Covering teachers
- Assist in cafeteria
- Trip coordinator
- Receiving payments
- Ordering of supplies and uniform
Before and After Care Teacher
Gulfstream Elementary School
Cutler Bay, FL
10.2010 - 04.2014
- Assist in cafeteria
- Escorting children to class
- Assist with homework
- Learning activities
- Autism care
Customer Service
PRC
Cutler Bay, FL
11.2005 - 02.2009
- Managed high-volume of inbound and outbound customer calls.
- Assisted in background checks.
- Set up and activated customer accounts.
- Answered incoming telephone calls to provide store, products and services information.
- Answered product questions with up-to-date knowledge of sales and promotions.
Education
Certified Food Safety Manager -
National Registry of Food And Safety Professionals
Orlando, FL07.2021
Master of Arts - Higher Education Counselor
Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual
San Juan, PR10.2019
Behavioral Technician Certification -
Mirra International University
Miami, FL08.2018
BBA - Psychology
Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual
San Juan, PR05.2017
Chaplain Certification -
Revelation 3:20
07.2012
Associate in Phlebotomy -
Florida International Training Institute
Miami, FL07.2010
Certification in Alzheimer Care -
Yechanlaz Instituto Vocational
Miami, FL04.2010
LPN Certification -
Instituto Educacion Universal
Bayamon, Puerto Rico05.1995
High School Diploma -
Liceo Hispanoamericano
Bayamon, Puerto Rico05.1989
Skills
- Creative Problem Solving
- Customer Service
- Sales and Upselling
- Time Management
- Administrative and Office Support
- Teamwork and Collaboration
- Adaptability
- Organization
- Leadership
- Communication
- People Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Recognition
- Recognized for outstanding GPA by the Bayamon Technical and Commercial Institute in Bayamon Puerto Rico on April 23, 1991.
- Recognized for 2 years of loyal service by PRC on November 7, 2007.
- Recognized by Iglesia Cristiana El Buen Samaritano for "Leader of Our Time" in June 8, 2008.
- Recognized for making a difference by the Miami-Dade Coalition for Community Education on May 22, 2014.
Timeline
Paraprofessional
Ponciana Elementary
08.2023 - Current
Customer Service Agent
American Airlines
10.2022 - 02.2024
Customer Service Manager
Winn-Dixie Stores Inc.
01.2020 - 09.2021
Stock Room Manager
Dollar-Tree
11.2019 - 12.2020
Head Supervisor
Beall's Outlet
06.2018 - 09.2020
Case Manager
Comprehensive Health Shelter
01.2017 - 10.2018
Office Manager
Ebenezer Christian School
08.2013 - 10.2017
Before and After Care Teacher
Gulfstream Elementary School
10.2010 - 04.2014
Customer Service
PRC
11.2005 - 02.2009
Certified Food Safety Manager -
National Registry of Food And Safety Professionals
Master of Arts - Higher Education Counselor
Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual
Behavioral Technician Certification -
Mirra International University
BBA - Psychology
Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual
Chaplain Certification -
Revelation 3:20
Associate in Phlebotomy -
Florida International Training Institute
Certification in Alzheimer Care -
Yechanlaz Instituto Vocational
LPN Certification -
Instituto Educacion Universal
High School Diploma -
Liceo Hispanoamericano