Darlene Delgado
Hemet,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Receptionist/Admissions Representative
Kindred Hospital Riverside
05.2024 - 08.2025
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Maintained a high level of confidentiality while handling patient information during the admission process.
- Coordinated patient admissions, transfers, and discharges to optimize bed management and patient flow.
- Collected information, forms, and signatures from patients or family members to create efficient admissions.
- Print Armbands, Labels, and Facesheets for new admissions.
PBX Operator
Kindred Hospital Santa Ana
12.2022 - 05.2024
- Frontline Operator for the hospital enabling the use of external phone lines and directing external calls to relevant departments.
- Welcomes on-site visitors, determines the nature of their business, and announces visitors to appropriate personnel.
- Facilitates interdepartmental collaboration by performing clerical duties as needed, including sorting/distributing mail, collating documents.
- Strong collaboration with Admissions Department; prepares daily census status reports for review and distributes report to interhospital departments.
- Created and maintained company phone directory with current extensions and staff information.
- Trained and mentored new PBX operations employees.
HR Assistant
Riverside Medical Clinic
08.2021 - 12.2021
- Facilitated scheduling of pre-employment physicals and played a vital role in the new hire process.
- Maintained and updated employee files as needed.
- Ensured that all human resources files, policies, and procedures are current.
- Reviewed new hire paperwork for completeness.
- Validated licensing details on healthcare professionals to stay complaint with Federal and State agencies.
- Processed employment reference checks from external sources verifying dates and previous positions.
Office Clerk
Consuelo M. Ocampo, MD Family
05.2021 - 08.2021
- Register patients, retrieve medical records as needed for hospital follow-up.
- Confirm patient appointments, checking in/out all patients, task messages from/to staff and physicians.
- Schedule patient appointments (hospital and office follow-ups), collect copayments, and process all payments.
- Check incoming/outgoing mail, check and clear incoming faxes, verify insurance eligibility as needed.
Cashier
The Home Depot
01.2013 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Processed refunds and exchanges in accordance with company policy.
- Facilitated smoother checkout process, trained new employees on POS systems.
Education
Bachelor of Science - Health Science: Healthcare Management
California State University, Dominguez Hills
Carson, CA05-2021
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Administrative support
- Customer service
- Problem-solving
- Team collaboration
- Records maintenance
- Verbal and written communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist/Admissions Representative
Kindred Hospital Riverside
05.2024 - 08.2025
PBX Operator
Kindred Hospital Santa Ana
12.2022 - 05.2024
HR Assistant
Riverside Medical Clinic
08.2021 - 12.2021
Office Clerk
Consuelo M. Ocampo, MD Family
05.2021 - 08.2021
Cashier
The Home Depot
01.2013 - 05.2021
Bachelor of Science - Health Science: Healthcare Management
California State University, Dominguez Hills
Similar Profiles
Jeff HeilmanJeff Heilman
Registered Respiratory Therapist Team Lead at Kindred Hospital RiversideRegistered Respiratory Therapist Team Lead at Kindred Hospital Riverside
Kenisha NortonKenisha Norton
Registered Respiratory Therapist Team Lead at Kindred Hospital RiversideRegistered Respiratory Therapist Team Lead at Kindred Hospital Riverside
Kevin LeeKevin Lee
Volunteer at Casa Colina Hospital and Centers for HealthcareVolunteer at Casa Colina Hospital and Centers for Healthcare
Angel GomezAngel Gomez
Volunteer at Local BusinessVolunteer at Local Business
Emmalee LaxsonEmmalee Laxson
Teacher’s Aid at St. Mary’s Catholic SchoolTeacher’s Aid at St. Mary’s Catholic School