Alysia Waugh
Tampa,FL
Summary
Energetic & poised Admissions Representative with over a year of tenure representing Ultimate Medical Academy with prestige. Experience and special talents in networking, sales, and persuasive communication. Talented at presenting information to large groups, staying up-to-date with admissions policy changes while handling large books. Knowledgeable about all programs, degree options, and courses offered. Expert at assisting potential students find the most suitable programs.
Overview
8
8
years of professional experience
Work History
Admissions Representative ||
Ultimate Medical Academy
07.2023 - Current
- Captivating & connecting dreams to reality and making higher education accessible and achievable
- Outbound calls and metrics.
- Growing show rate.
- Continuously improved personal knowledge of academic programs offered at our institution, ensuring accurate representation of program details during interactions with prospective students.
- Increased student enrollment by conducting informative and engaging campus tours for prospective students.
- Assist teammates in engaging students, and conducting stitch help to meet team goals.
Door to Door Appointment Setter
Blue Raven Solar
08.2022 - 01.2023
- Prospecting & facilitating deals through setting appointments| Driving revenue growth through exceptional communication and persuasion.
- Ability to articulate messages with clarity to provide clientele with understanding of program benefits.
- Knack for problem resolution to overcome obstacles and close deals.
Customer Care Coordinator
Continuum Global Solutions
02.2021 - 12.2022
- Answer inbound calls and address questions and concerns with compassion and diligence.
- Increased customer satisfaction ratings by solving problems promptly and to customer expectations.
Dispatch Manager
King Goals Transport LLC
05.2020 - 05.2022
- Delivering seamless logistics solutions | Streamlining operations for optimal efficiency & customer satisfaction.
- Evaluated current operational processes to help develop, implement and improve practices.
- Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
Sales Associate
Cali’s Beauty Supply
02.2017 - 07.2020
- Exceptional customer service | Driving sales & creating lasting impressions.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelors of Science In Sociology -
Florida Agricultural & Mechanical University
12.2022
Associates in Arts Degree -
Tallahassee Community College
08.2022
Skills
- Problem-Solving
- Critical Thinking
- Customer Management
- Leadership Qualities
- Ethics and integrity
- Excellent interpersonal skills
- Typing & Communications
- Teamwork
- Organization Skills
- Creativity
- Detail Oriented
- Active listening
Leadership Roles
- BDPA, College Committee President, Conduct meetings discussing leadership opportunities for the black college community within IT & STEM., 07/01/22, 05/01/23
- Delta Gems, President, Orchestrate meetings generating conversations about personal growth career growth & volunteer opportunities, 2014, 2015
- Delta Gems, First Vice-President, 2013, 2014
Clinical Awards
State Certified (CNA) Clinicals, Dr.P. Phillips Hospital, Parks Nursing Home
Awards
- Rockstar Rookie Q4- Ultimate Medical Academy
- Q1 Division Leader - Ultimate Medical Academy
- Academic Honors 3.0-3.49, 08/01/22
- Cum Laude Graduate of Florida Agricultural & Mechanical University
- Florida Alliance Scholar - Florida Alliance for Health ProfessionsDiversity, 06/01/20
- UCF, McKnight Center of Excellence - National Achievers Society(NAS), Member
Volunteer Experience
- Orlando Church of Christ, Food Server, Coalition for the Homeless, DT Orlando
- Ninth Judicial Circuit Court of Florida, Teen Court Juror
- 4-H, Ambassador for Orange Co. Public Speaking
Timeline
Admissions Representative ||
Ultimate Medical Academy
07.2023 - Current
Door to Door Appointment Setter
Blue Raven Solar
08.2022 - 01.2023
Customer Care Coordinator
Continuum Global Solutions
02.2021 - 12.2022
Dispatch Manager
King Goals Transport LLC
05.2020 - 05.2022
Sales Associate
Cali’s Beauty Supply
02.2017 - 07.2020
Bachelors of Science In Sociology -
Florida Agricultural & Mechanical University
Associates in Arts Degree -
Tallahassee Community College