Melissa Rivera
Brooklyn,NY
Summary
Proven Admissions Representative with a track record of boosting enrollment rates significantly at Empire Beauty School. Demonstrates exceptional interpersonal skills and a strong sales background, adept at multitasking and leveraging CRM software for efficient student recruitment. Achieved consistent personal recruitment targets, showcasing leadership and expert financial aid knowledge.
Overview
14
14
years of professional experience
Work History
Admissions Representative
Empire Beauty School
06.2017 - 09.2024
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Reviewed admissions applications to check students' eligibility for acceptance.
- Maximized enrollment working closely with students and parents to boost conversion rates of prospective students to Number%.
- Scheduled Number appointments to meet with students face-to-face and discuss education plans.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Utilized data-driven tracking system and recruitment processes to find optimal candidates for interviews and employment opportunities.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Conducted interviews with participants to assess eligibility.
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Maximized resources by effectively utilizing CRM software to track communication efforts with potential applicants throughout their decision-making process.
- Expanded outreach opportunities by representing the institution at college fairs, high school visits, and community events promoting higher education.
- Enhanced communication within the admissions office by creating regular reports detailing recruitment efforts, trends, and projections to share with colleagues and management.
- Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.
- Attracted and recruited students by communicating Type information via phone and email.
- Met prospective students, offered information and represented institution by attending Type events.
- Streamlined the admissions process for applicants by efficiently managing application materials and accurately entering data into the system.
- Mentored newly hired staff members in their roles as Admissions Representatives, fostering a culture of professional growth and development within the department.
- Collaborated with other departments to ensure a seamless transition for incoming students, addressing any concerns or issues promptly.
- Increased student enrollment by conducting informative and engaging campus tours for prospective students and their families.
- Explained admissions procedures and courses offered to potential students.
- Informed prospective students of financial aid options available at our institution and provided guidance on the application process.
Admissions Representative
Mildred Elley
04.2010 - 04.2016
- Reviewed admissions applications to check students' eligibility for acceptance.
- Maximized enrollment working closely with students and parents to boost conversion rates of prospective students to Number%.
- Scheduled Number appointments to meet with students face-to-face and discuss education plans.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Utilized data-driven tracking system and recruitment processes to find optimal candidates for interviews and employment opportunities.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Conducted interviews with participants to assess eligibility.
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Maximized resources by effectively utilizing CRM software to track communication efforts with potential applicants throughout their decision-making process.
- Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.
- Met prospective students, offered information and represented institution by attending Type events.
- Attracted and recruited students by communicating Type information via phone and email.
- Streamlined the admissions process for applicants by efficiently managing application materials and accurately entering data into the system.
- Collaborated with other departments to ensure a seamless transition for incoming students, addressing any concerns or issues promptly.
Education
Associate Of Arts And Sciences - Accounting
New York City College of Technology
Brooklyn, NYHigh School Diploma - General Studies
Aquinas High School
The Bronx, NY06.1997
Skills
- Leadership qualities
- Excellent interpersonal skills
- Ethics and integrity
- Student recruiting
- Sales background
- Networking
- Report generation
- Academic advice and counseling
- Higher education
- Student recruitment
- Expertise in financial aid
- Experience in sales
- Teamwork
- Quick-learning
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Inbound and outbound calls
- Phone and email etiquette
- Scheduling appointments
Languages
Spanish
Native or Bilingual
Timeline
Admissions Representative
Empire Beauty School
06.2017 - 09.2024
Admissions Representative
Mildred Elley
04.2010 - 04.2016
Associate Of Arts And Sciences - Accounting
New York City College of Technology
High School Diploma - General Studies
Aquinas High School
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