Olivia Schuster
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Currently enrolled in school to achieve an Advanced Esthetician License
Overview
8
8
years of professional experience
Work History
Receptionist/Call Center Representative
South Valley Animal Hospital
Las Vegas, NV
05.2022 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisting clients into the correct room for their doctors and confirming appointment information with the owners.
- Submitted claims forms with all necessary documents to insurance companies for payment authorization.
- Analyzed medical records, laboratory reports, and other documents related to claims processing.
Pharmacy Technician
Walgreen's Pharmacy
Reno, NV
01.2019 - 03.2022
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Billing insurance and helping customers understand what insurance is covering and why.
- Setting up vaccination room for the pharmacist to give flu and Covid shots
- Assisting customers with taking Covid testing and sending them out to the labs.
- Reviewed and verified insurance policy information to assess coverage and determine appropriate claims processing procedures.
Caregiver
Brookdale Assisted Living
Gardnerville, NV
08.2017 - 09.2018
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Assisting with medication dispensing
Server
Minden Meat and Deli
Minden, NV
08.2016 - 08.2017
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
High School Diploma -
Douglas High School
Minden, NV06.2017
Esthetician License -
Avalon School of Cosmetology
Las Vegas, NVSkills
- Organization Skills
- Organization and Efficiency
- Service Prioritization
- Positive and Professional
- Technologically Savvy
- Client Communication
- Work in fast paced work environment
Timeline
Receptionist/Call Center Representative
South Valley Animal Hospital
05.2022 - Current
Pharmacy Technician
Walgreen's Pharmacy
01.2019 - 03.2022
Caregiver
Brookdale Assisted Living
08.2017 - 09.2018
Server
Minden Meat and Deli
08.2016 - 08.2017
High School Diploma -
Douglas High School
Esthetician License -
Avalon School of Cosmetology
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