Jamie Busby
Moses Lake,WA
Summary
Dynamic professional with extensive experience at Samaritan Healthcare, excelling in patient communication and appointment scheduling. Proven ability to enhance service delivery and resolve concerns, contributing to improved satisfaction ratings. Skilled in multi-line telephone operation and relationship building, ensuring seamless operations and fostering positive interactions in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Receptionist/Call Center Representative
Samaritan Healthcare
06.2022 - Current
- Coordinated appointment scheduling and maintained patient records with attention to detail.
- Assisted medical staff in managing incoming calls and directing inquiries to appropriate departments.
- Streamlined communication between departments to enhance workflow and service delivery.
- Resolved patient concerns promptly, contributing to improved satisfaction ratings within the healthcare facility.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Visitation Supervisor
Harmony Family Services
06.2016 - 10.2020
- Supervised visitations, ensuring compliance with safety and procedural standards.
- Facilitated communication between families and service providers to enhance support services.
- Collaborated with social workers to develop individualized visitation plans tailored to each family''s unique needs.
- Provided timely reports to caseworkers on the progress of families during supervised visits, aiding in evaluation of reunification goals.
- Maintained strict confidentiality regarding sensitive information about clients to protect their privacy and security.
- Maintained detailed records of visitation observations, ensuring accurate documentation for court proceedings and case reviews.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
Activity Director
Vancouver Pointe/Peggy Payne
06.2014 - 02.2016
- Developed and implemented engaging recreational programs for diverse resident needs.
- Coordinated community events to enhance social interaction among residents.
- Managed scheduling and logistics for daily activities, ensuring seamless operations.
- Evaluated program effectiveness through resident feedback and participation levels.
- Fostered partnerships with local organizations to enrich programming options.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed monthly life enrichment calendar and published electronically and in print.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
Education
Associate of Science - Business Administration
Clark College
Spokane, WASkills
- Organization skills
- Excell in patient communication skills
- Relationship building
- Verbal and written communication
- Punctual and reliable
- Call answering and routing
- Appointment scheduling
- Multi-line telephone operation
- Service-oriented mindset
- Multi-line telephone systems
- Phone etiquette
Timeline
Receptionist/Call Center Representative
Samaritan Healthcare
06.2022 - Current
Visitation Supervisor
Harmony Family Services
06.2016 - 10.2020
Activity Director
Vancouver Pointe/Peggy Payne
06.2014 - 02.2016
Associate of Science - Business Administration
Clark College