Sheli Charboneau
Norton,MA
Summary
Versatile and reliable professional with over 22 years of combined experience in Call Center Operations., Receptionist Duties and Account Receivables. A strong multi-tasker with a calm and professional demeanor. Skilled in managing inbound and outbound calls, resolving customer concerns, and maintaining customer satisfaction.
Overview
22
22
years of professional experience
Work History
Call Center Representative/Receptionist/Accounts Receivable Clerk
SPECIALTY COMMERCE CORPORATION
10.2003 - 07.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Contacted Customers regarding outstanding balances via phone
Education
NORTON HIGH SCHOOL
Norton, MASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Multi-line telephone systems
- Billing and invoicing
- Front desk operations
- Customer service
- Statement review
- Payment posting
- Courteous and professional
- Collections
Timeline
Call Center Representative/Receptionist/Accounts Receivable Clerk
SPECIALTY COMMERCE CORPORATION
10.2003 - 07.2025
NORTON HIGH SCHOOL
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