Darlene DeLuca
Bordentown
Summary
Detail-oriented and results-driven professional with extensive experience in business operations, customer service, and financial documentation seeking a Commercial Loan Services Specialist role. Adept in managing complex processes, analyzing data, and ensuring regulatory compliance with a proven record of leadership and organizational excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Owner/Operator
The UPS Store
Bordentown
10.2006 - Current
- Managed daily operations of a high-volume business, including customer service, logistics, and financial reporting
- Oversaw all accounting, billing, and budgeting functions; maintained accurate financial records and handled complex transactions
- Built and maintained relationships with vendors, customers, and business partners to ensure quality service
- Trained and supervised a team of employees, ensuring adherence to company standards and best practices
- Reviewed and processed business contracts, lease agreements, and vendor documentation, ensuring accuracy and compliance
- Utilized Microsoft Excel to create sales reports, track performance metrics, and analyze financial trends
- Implemented systems to improve workflow and document handling, reducing turnaround time and errors
Event Assistant
Princeton University
Princeton
01.2010 - 01.2012
- Provided logistical support for campus events, including performance scheduling, venue setup, and guest coordination.
- Maintained clear communication with vendors, staff, and event participants to ensure seamless execution.
- Demonstrated strong interpersonal skills and attention to detail in high-pressure environments.
Placement Coordinator
College Nannies and Tutors
Bordentown
01.2008 - 01.2010
- Matched families with qualified nannies and tutors based on individual needs and preferences.
- Maintained organized records of candidate applications, background checks, and compliance documents.
- Utilized Microsoft Excel and Word to track placements, manage schedules, and generate reports.
- Ensured all placement documentation met compliance standards and family requirements.
Education
Graphic Design and Advertising Design
Mt. Ida College
Newton, MAGraphic Design and Advertising Design
Lasell College
Newton, MASkills
- Microsoft Office Suite
- Loan processing software
- CRM and database systems
- Customer service excellence
- Problem-solving and multitasking
- Business process optimization
- Financial documentation review
- Financial reporting
- Team supervision
- Workflow optimization
- Customer relationship management
- Vendor management
- Event coordination
- Record keeping
- Schedule management
- Attention to detail
- Effective communication
- Interpersonal skills
- Personnel management
- Training development
- Recruiting and hiring
- Pricing strategy development
- Cash flow management
- Operational reporting
- Human resources management
- Staff training and development
- Payroll processing
- Operations management
- Accounting management
- Contract negotiation
Certification
- Notary Public
Key Qualifications
- Strong written and verbal communication skills
- Advanced analytical and mathematical skills
- Skilled in building and maintaining interpersonal relationships
- Demonstrates excellent organizational skills and attention to detail
- Proficient in Microsoft Word and Excel
- Experienced in business ownership, financial management, and staff supervision
Core Competencies
- Client Relationship Management
- Microsoft Word & Excel Proficiency
- Business Operations Oversight
- Strong Communication Skills
Timeline
Event Assistant
Princeton University
01.2010 - 01.2012
Placement Coordinator
College Nannies and Tutors
01.2008 - 01.2010
Owner/Operator
The UPS Store
10.2006 - Current
Graphic Design and Advertising Design
Mt. Ida College
Graphic Design and Advertising Design
Lasell College
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