Darlene Evans
Spring Hill,Florida
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Costumer Service Specialist
Syngin Technology
Tampa , FL
03.2023 - 01.2024
- Answered incoming customer inquiries regarding product and service information.
- Responded to customer emails with accurate product and service information.
- Performed data entry of customer orders into the company's order management system.
- Generated reports on customer feedback, trends, and other metrics for management review.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Monitored call center queues daily in order to respond promptly to customer inquiries.
Preschool Teacher
Brighter Future 2
Spring Hill, FL
01.2022 - 03.2023
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Organized educational materials and resources to create an engaging learning environment.
- Assisted in providing a safe and secure environment for children.
- Developed lesson plans that incorporated creative teaching techniques.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Facilitated group play activities that encouraged collaboration among students.
- Encouraged critical thinking skills through problem solving activities.
Preschool Teacher
Tanium
Newport, WA
01.2017 - 10.2022
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Organized educational materials and resources to create an engaging learning environment.
- Assisted in providing a safe and secure environment for children.
- Developed lesson plans that incorporated creative teaching techniques.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Maintained records of attendance, grades, health concerns, and other relevant information about the children in my care.
- Facilitated group play activities that encouraged collaboration among students.
- Encouraged critical thinking skills through problem solving activities.
Education
High School Diploma -
Brooksville Tech
Brooksville, FL01-2020
Some College (No Degree) - Early Childhood Education
TMU
ONLINESkills
- Customer Retention
- Customer Order Management
- Account Management
- Complaint resolution
- Telephone Etiquette
- Call Centers
- Good communication skills
- Customer Service
Timeline
Costumer Service Specialist
Syngin Technology
03.2023 - 01.2024
Preschool Teacher
Brighter Future 2
01.2022 - 03.2023
Preschool Teacher
Tanium
01.2017 - 10.2022
High School Diploma -
Brooksville Tech
Some College (No Degree) - Early Childhood Education
TMU
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