Darlene Farmer
Summerville,SC
Summary
Dedicated Customer Order Specialist known for finding effective solutions to customer issues. A driven individual always willing to go the extra mile to get the job done correctly.
Overview
18
18
years of professional experience
Work History
Customer Order Specialist
The Home Depot Inc
NORTH CHARLESTON, SOUTH CAROLINA
06.2020 - Current
- Providing timely and accurate fulfillment of all special order and installation projects from initial sale through project completion and ensuring complete customer satisfaction.
- Proactively contact customers to keep them informed of the status of install, any preparation required for install, and any other information regarding order (e.g., time of installation).
- React to customer calls when there are questions and concerns with installations and special orders
- Contacting vendors and service providers in order to establish shipment and installation dates, inquire about in-stocks, product receipts and place any re-orders and order updates.
- -Interact with vendors, installers, associates in store, trucking/shipping companies and customers to ensure that excellent customer service is achieved.
Kitchen and Bath Designer
The Home Depot Inc
Marietta, GA
02.2009 - 06.2020
- One of two specialists in the district to sell over $1,000,000.
- Create excellent customer experience through project knowledge, follow-up and project execution
- Partner with customers to develop a vision and creative solutions to achieve kitchens of customers' dreams.
- Assisted clients with budget considerations and made recommendations for entire project.
- Execute the design process through 20/20 Design System
- Demonstrate expert product and services knowledge in answering customer questions
- Manage and provide creative solutions for design projects
- Sell items and services that supplement a customer's merchandise or project needs
- Interfaced effectively with contractors and vendors to resolve issues and discuss ideas
Floor and Decor Specialist
The Home Depot Inc
MARIETTA, GA
08.2006 - 02.2009
- Top sales in region for Blinds and window treatments.
- Provided fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
- Provided information on product features, and related items to sell entire project.
- Maintained in-stock condition of assigned areas, and ensure that it is clean, shoppable, and safe.
- Worked in cooperation with Department Supervisor, Sales Specialist(s), as well as other sales departments, Inventory Management Associates, and Front-end Associates to ensure customers' needs are met. This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge and maintaining safety, security and integrity.
Skills
- Product knowledge - Universal Specialist
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
- Passion for providing customers excellent service to meet their unique needs
- Excellent written and verbal communication skills
- Consultative selling experience
- Strong verbal and written communication
- Strong computer skills including MS Office Suite, ESVS 20/20, My CD and other related computer systems
- Knowledge of door and window design and installation
RECOGNITION
Diamond Homer Award Winner
Executive Award
Regional Vice President Award
Timeline
Customer Order Specialist
The Home Depot Inc
06.2020 - Current
Kitchen and Bath Designer
The Home Depot Inc
02.2009 - 06.2020
Floor and Decor Specialist
The Home Depot Inc
08.2006 - 02.2009