Sarah Hancock
Independence,Missouri
Summary
Skilled Customer Order Specialist with strong background in order management and customer service. Experience includes handling complex orders, resolving issues promptly, and maintaining high levels of customer satisfaction. Strengths include exceptional problem-solving skills, ability to prioritize tasks efficiently, and keen knowledge of Home Depot systems. Previous roles led to improved order accuracy and heightened customer retention rates due to swift issue resolution and consistent follow-ups.
Overview
27
27
years of professional experience
Work History
Customer Order Specialist
Home Depot
Independence, MO
07.1997 - Current
- Processed customer orders accurately and in a timely manner.
- Received incoming customer orders via phone, email and fax.
- Provided product information to customers as requested.
- Resolved customer inquiries promptly and professionally.
- Maintained up-to-date knowledge of company products and services.
- Followed-up with customers regarding order status updates.
- Assisted customers with returns, refunds, cancellations.
- Participated in training sessions related to new product launches.
- Utilized active listening and communication skills to engage customers and ascertain how to best provide assistance.
- Supervised customer orders and delivered regular status updates.
- Provided high level of dedicated assistance to customers by helping place orders on company's website.
- Obtained information regarding shipping dates and product availability by reaching out to vendors by phone and email.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Gave customers quotes based on potential sales.
- Listened to customer needs to identify and recommend best products and services.
- Operated register, handled cash and processed credit card transactions.
Education
High School Diploma -
Oak Park High School
Kansas City, MO01-1996
Skills
- Customer experiences
- Improvement processes
- Order monitoring
- Status Updates
- Order Processing
- Specialist Training
- After-sales communication
- Material returns processing
- Complaint resolution
- Product Knowledge
Timeline
Customer Order Specialist
Home Depot
07.1997 - Current
High School Diploma -
Oak Park High School
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