Terri Hawley

• Processed customer orders accurately using Home Depot's order management system.
• Resolved customer inquiries and issues through effective communication and problem-solving techniques.
• Maintained product knowledge to assist customers in making informed purchasing decisions.
• Assisted in training new staff on order processing procedures and customer service protocols.
• Worked with installers to repair any issues and complete installs in a timely manner.
• Provided exceptional customer service, resolving issues promptly and professionally.
• Achieved higher levels of client satisfaction by promptly addressing any concerns or complaints related to their orders.
• Exceeded performance targets consistently through dedication to quality service and attention to detail.
• Contacted vendors to determine shipping dates and availability for specific items to notify customers.
• Monitored orders and delivered status updates to customers regarding arrivals.
• Established effective working relationships with internal employees, vendors, shipping company contacts, installers and customers.

I started with Home Depot as a cashier for one and a half years

I then went to a district training position for about 1 and a half years.

I became a expeditor for about 3 years.

I worked a year of Kitchen Design.

I worked 3 years in Bookkeeping

Went back to being a Expeditor/COS from that time until today.