Ashley Sanchez
Lehigh Acres,FL
Summary
Dynamic Customer Order Specialist with a proven track record at Home Depot, enhancing customer satisfaction through effective complaint resolution and timely order fulfillment. Skilled in Salesforce and adept at building relationships, I streamlined processes, achieving significant improvements in service quality and team collaboration. Committed to delivering exceptional customer experiences.
Friendly and adaptable, with strong ability to quickly grasp new systems and processes. Possesses understanding of order management principles and demonstrates proficiency in customer service and data entry. Committed to ensuring accurate and timely order processing to enhance customer satisfaction.
Developed expertise in customer interaction and order management within fast-paced retail environment. Skilled in problem-solving and data management, ensuring seamless order fulfillment and customer satisfaction. Seeking to transition into new field where these skills can drive operational efficiency and customer loyalty.
Overview
4
4
years of professional experience
Work History
Customer Order Specialist
Home Depot
Fort Myers, FL
06.2022 - Current
- Managed customer inquiries, ensuring accurate order processing and timely responses.
- Collaborated with vendors to resolve order discrepancies and enhance service quality.
- Streamlined order fulfillment processes, reducing errors and improving customer satisfaction.
- Trained new team members on systems and best practices for order management.
- Was always able to shuffle around different positions and help customers and clients in any way possible.
- Reviewed daily reports for accuracy, ensuring compliance with company standards.
- Maintained detailed records of all customer interactions using CRM software, allowing for more effective follow-up communication.
- Contributed to a positive work environment by collaborating effectively with colleagues across departments.
- Collaborated with sales team to ensure seamless communication and accurate fulfillment of customer needs.
- Assisted customers by walking through online ordering processes.
- Managed complex orders, coordinating with multiple departments to ensure successful delivery and installation.
- Established effective working relationships with internal employees, vendors, shipping company contacts, and customers.
- Contacted vendors to determine shipping dates and availability for specific items to notify customers.
- Achieved higher levels of client satisfaction by promptly addressing any concerns or complaints related to their orders.
- Enhanced customer satisfaction by efficiently processing and managing orders in a timely manner.
- Maintained high levels of product knowledge, enabling efficient handling of customer inquiries and concerns.
- Emphasized product specifications to meet customer needs.
- Assisted call-in customers with questions and orders.
Education
High School Diploma -
East Lee County High School
Lehigh Acres, FLSkills
- Empathy and patience
- Verbal and written communication
- Written and oral communication
- Skilled in [software]
- Software navigation
- Status updates
- Customer experiences
- Timely order fulfillment
- Improvement processes
- Cash handling
- Customer engagement
- Sales negotiation
- Product knowledge
- Complaint resolution
- Inbound call management
- Customer needs assessment
- POS systems
- Customer account management
- Salesforce
- Performance tracking
- Business development
- Company policies
- Delivery management
- After-sales communication
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent communication
- Reliability
- Customer satisfaction
- Organizational skills
- Team leadership
- Team collaboration
- Active listening
- Relationship building
- Decision-making
- Task prioritization
- Sales presentations
- Interpersonal skills
- Goal setting
- Professionalism
- Opening and closing procedures
- Written communication
- Adaptability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Order Specialist
Home Depot
06.2022 - Current
High School Diploma -
East Lee County High School