Holly Borthwick
Eastpointe,MI
Summary
A whole store associate that puts customers FIRST with thirty-two years of experience in Operations, Millwork, Flooring and Decor. A talent in coaching and training fellow associates to exceed expectations.
Overview
29
29
years of professional experience
Work History
Customer Order Specialist
Home Depot
07.1996 - Current
- Follows the THD value wheel
- Practices GET (Greet, Engage, Thank) for every customer
- Established effective working relationships with associates, vendors, shipping company contacts, and customers.
- New Associate Coach for our New Associates
- Ability to negotiate, handle complaints and provide solutions.
Education
No Degree - Human Resources Management
Baker College of Clinton Township
Clinton Township, Michigan09-2025
No Degree - Bachelor of Technical Management
DeVry University
Columbus, Ohio04.2009
Skills
- Skilled in Microsoft Office Suite
- Complaint resolution
- Accurate order fulfillment
- Empathy and patience
QUALIFICATIONS
- Working knowledge of Microsoft Office Suite
- Expert with Order Up, ESVS, Showroom POS, Pro Extra, Volume Pricing, Quote Center, Specialty Design Tools and large Millwork and Flooring packages.
- Knowledge of chain supply logistics
- Knowledge of local building Codes
- Expert in Special Services
- Expert in Millwork
- Expert in Flooring and Decor
Timeline
Customer Order Specialist
Home Depot
07.1996 - Current
No Degree - Human Resources Management
Baker College of Clinton Township
No Degree - Bachelor of Technical Management
DeVry University
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