Darlene Fleitas-Colon
Vallejo,Ca.
Summary
I would like to obtain a challenging position in retail management and retail sales.
Extensive retail and customer service experience in the retail banking industry and pet care industry. Demonstrated skills in meeting customer requirements, managing retail inventories, cash and credit management, and compliance with applicable legal procedures and policies.
Overview
24
24
years of professional experience
Work History
Lead Sales Associate / Nutrition Specialist / Merchandising Manager Assistant
Petco Animal Supplies
07.2004 - Current
- Primary responsibilities included opening and closing duties.
- Provided more detailed assistance to clients whose pets had special needs in nutritional care.
- Promoted many brands of foods and products through weekly product presentations.
- Educated clients on how to read and understand ingredient panels of foods and products.
- Inventory control, delegating staff assignments, receiving all warehouse product shipments and livestock shipments, customer service and sales on all livestock and pet related supplies, cash management, and cashiering.
- Merchandising operations through planogram presentations, price auditing and label maintenance.
Barista
Starbucks Corporation
07.2004 - 11.2004
- Primary responsibilities included: Preparation and serving of coffee, maintenance and usage of the coffee bar to make hot and cold specialty drinks, cash management, merchandising, sales and customer service.
- Other responsibilities included: coffee tastings and presentations to the public, cleaning and disinfecting all store equipment and maintaining perishable foods in compliance with federal and state food regulations.
Financial Associate
Citibank F.S.B.
11.2001 - 11.2004
- Daily frontline customer service responsibilities, involving all banking related transactions.
- Sales responsibilities involving money management, and investment related banking products.
- Other responsibilities included maintenance and processing of all ATM bank machines, legal compliance with all federal and state banking regulations, wire transfers, and cash management.
Education
B.A. - Psychology & Anthropology
State University at Albany
Albany, New York06.1992
Skills
Customer service
Retail store operations
Cash handling
Opening and closing procedures
Computer skills
Administrative support
Documentation and record keeping
Data entry
Office administration
Microsoft Word
Filing
Timeline
Lead Sales Associate / Nutrition Specialist / Merchandising Manager Assistant
Petco Animal Supplies
07.2004 - Current
Barista
Starbucks Corporation
07.2004 - 11.2004
Financial Associate
Citibank F.S.B.
11.2001 - 11.2004
B.A. - Psychology & Anthropology
State University at Albany