Victoria McDonald

Home and Kids Merchandising Lead Sales Associate

December 31, 2023-

All Departments Merchandising Lead

May 12, 2024

• Customer Service Excellence
• Pushed Freight
• Merchandising
• Maintenance of my department
• Flex as needed
• Assisted in Sephora as needed
• Assisted with rollout of Sephora to apply for the Beauty Advisor position

• Customer Service Excellence
• Product Knowledge
• Sales Achievement/ Multi-world Sales Achievement
• Merchandise Management
• Store Operations
• Customer Engagement
• Team Collaboration

• Training New Omni Associates
• Maintaining constant communication with my co-lead
• Keeping track of stockroom and truck activity
• Collaborating with department leads
• Ensuring good judgment and customer service mindset.
• Order Fulfillment for shipped, ship from store, and in-store pickup orders.

• Customer service excellence
• Executed concurrent responsibilities for customer service.
• Recovered the sales floor.
• Coordinated the return of items to their designated locations.
• Register tasks
• Flex as needed

• In Home Patient Care: Provided compassionate and attentive care to patients in their homes, including assistance with daily living activities such as bathing, dressing, and meal preparation.
• Answered Phone Calls: Provided information, answered questions, and route calls to appropriate calls to appropriate team members or departments.
• Record Keeping: Helped maintain accurate and up-to-date employee records.

Worked with 2 children for a family.

• Prepared a lesson plan for each week for both of their development.
• Assisted the children with completing their workbooks.
• Kept a daily report and open communication with the parents about any incidents that occurred or concerns I had about either child.
• Monitored/ supervised the children
• Helped serve their meal at lunch time and in picking their choice of snack during snack time.
• Maintained confidentiality about any information disclosed about their child/family.
• Monitored outdoor activities
• Transported the kids and/or tagged along for mini field trips for the kids.

Worked mainly with toddlers (ages 1-2). However, I worked wherever I was needed so I’d worked with every age group as well.

• Assisted lead teacher by monitoring and supervising children.
• Helped communicate to parents if any incident occurred with their child and about any concerns the lead and/or I observed./ Kept accident reports
• Logged the child’s day with a daily report.
• Maintained the safety and cleanliness of the classroom.
• Assisted children with eating their meals at lunch time and prepared snacks at snack time.
• Changed diapers
• Helped brainstorm ideas of interactive lessons for the development of the children.
• Helped implement classroom routines and rules.
• Maintained confidentiality with any information a parent disclosed about their child.