Summary
Overview
Work History
Education
Skills
Timeline
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DARLENE HEBDON

Santaquin,UT

Summary

Production Trainer At Autoliv with background as an Assistant Manager and Inbound Call Rep looking to join a growing entrepreneurial organization as part of the Executive team. Enthusiastic Lead Cashier proudly offering a dedicated work ethic and a positive attitude. Energetic employee experienced in overseeing the appearance of the store so that it is always bright and cheerful to patrons and team members alike. Willing to work hard and take on any shift. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Overview

18
18
years of professional experience

Work History

Lead Cashier

Maverik Adventure's First Stop
Santaquin, Utah
07.2022 - Current
  • Greeted customers and provided excellent customer service.
  • Assisted with training new cashiers in departmental operations and procedures.
  • Ensured accuracy of all transactions by verifying prices, quantities, discounts.
  • Maintained a clean and organized work environment to ensure customer satisfaction.
  • Balanced the daily tills at end of shift and prepared bank deposits for pick up.
  • Provided support to other departments when needed such as stocking shelves or running register.
  • Conducted weekly inventory checks to ensure product availability for customers.
  • Organized backroom operations including receiving, storing, restocking merchandise.
  • Assisted in developing store policies related to cashier activities and procedures.

Production Trainer

Autoliv AOA
Ogden, UT
02.2015 - 04.2022
  • Train employees.
  • How line runs.
  • 4-step training on machines.
  • Assure workers are doing jobs correctly.
  • Watch and make sure the line is running accordingly.
  • Developed and conducted on-site training for new production staff members.
  • Conducted assessments to evaluate employee performance in terms of knowledge, skills and abilities.
  • Created and implemented standard operating procedures for production processes.
  • Provided guidance to employees regarding the use of equipment and tools.
  • Monitored the progress of trainees throughout their training period.
  • Analyzed production reports to identify areas where additional training is needed.
  • Facilitated team meetings with management and staff to discuss productivity issues.
  • Assisted in developing a comprehensive safety program for all production personnel.
  • Performed quality assurance checks on products prior to shipment from the facility.
  • Troubleshot technical problems related to production machinery or equipment operations.

Temporary Worker

Elwood Staffing
Layton, UT
04.2014 - 02.2015
  • Autoliv Production worker
  • Build High Quality AirBag
  • Worked multiple lines

Inbound Sales Representative

Teleperformance Usa
Ogden, UT
04.2013 - 02.2014
  • Inbound calls for AT&T.
  • Assisted customers with bills and sales.
  • Took payments and card info.
  • Responded to customer inquiries via phone, email and chat.
  • Provided accurate information regarding product features, pricing and availability.
  • Identified customer needs and recommended products accordingly.
  • Assisted customers with placing orders over the phone or online.
  • Processed payments, refunds and exchanges quickly and efficiently.
  • Built strong relationships with customers through excellent service delivery.

Jewelry Consultant

Sears
Ogden, UT
10.2012 - 02.2013
  • Assisted customers with picking out jewelry
  • Planned and executed sales

Assistant Manager

Dollar Tree
Clinton, UT
10.2009 - 04.2011
  • Successfully led key projects that resulted in organized store holiday setups.
  • Monitored multiple databases to keep track of all company inventory.
  • Monitored cashiers, helped, and advised them on the upkeep in the store.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.

Inbound Sales Representative

Convergys
Ogden, UT
02.2007 - 02.2008
  • Assisted customers with bills and set up Direct tv
  • Responded to customer inquiries via phone, email and chat.
  • Identified customer needs and recommended products accordingly.
  • Provided accurate information regarding product features, pricing and availability.
  • Assisted customers with placing orders over the phone or online.
  • Processed payments, refunds and exchanges quickly and efficiently.
  • Built strong relationships with customers through excellent service delivery.
  • Maintained detailed records of all sales transactions in CRM system.
  • Resolved customer complaints in a timely manner to ensure satisfaction.
  • Analyzed market trends to identify potential new business opportunities.

Education

GED -

Mountain High School
Kaysville, UT, USA
08.2018

Skills

  • Quick learner
  • Proficiency in production
  • Lead development
  • Sales
  • Microsoft Office
  • Excel
  • Customer Assistance
  • Cashier training
  • Credit and cash transactions
  • Staff Training
  • Staff Mentoring
  • Hospitality and accommodation
  • Dependability
  • Cash Handling
  • Accountability
  • Materials Handling
  • Quality Control
  • Assembly and production
  • Manufacturing
  • Inbound sales
  • Order Management
  • High-volume call centers

Timeline

Lead Cashier

Maverik Adventure's First Stop
07.2022 - Current

Production Trainer

Autoliv AOA
02.2015 - 04.2022

Temporary Worker

Elwood Staffing
04.2014 - 02.2015

Inbound Sales Representative

Teleperformance Usa
04.2013 - 02.2014

Jewelry Consultant

Sears
10.2012 - 02.2013

Assistant Manager

Dollar Tree
10.2009 - 04.2011

Inbound Sales Representative

Convergys
02.2007 - 02.2008

GED -

Mountain High School

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DARLENE HEBDON