Shanel Johnson
Brooklyn,NY
Summary
Successful in completing all tasks in a timely manner. Results-oriented with exceptional communication and strong background in customer service. Open to new challenges and opportunities. Learns quickly and enjoys being part of a dynamic team. Hardworking and able to work long hours.
Overview
11
11
years of professional experience
Work History
Lead Cashier
Footaction
Brooklyn, NY
01.2015 - Current
- Trained new cashiers on procedures, customer service and sales techniques.
- Assisted customers in selecting items based on needs.
- Assisted on sales floor as needed to maintain service standards.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Communicated clear expectations and goals to each team member.
Barista
Starbucks
New York, New York
12.2016 - 08.2017
- Made and served café beverages per day with speed, quality and consistency.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Prioritized drink requests while managing interruptions.
- Cleaned counters, machines, utensils and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated coworkers and customers about new products.
- Maintained regular and consistent attendance and punctuality.
Education
Associate of Arts - Criminal Justice
Bronx Community College
NYSkills
- Exceptional customer service
- Retail management
- Strong communication skills
- Highly organized
- Quick learner
- Excellent memory
- Flexible schedule
- Self motivated
- Friendly and outgoing
- Cash handling
- Adaptive and creative
- Highly observant
Timeline
Barista
Starbucks
12.2016 - 08.2017
Lead Cashier
Footaction
01.2015 - Current
Associate of Arts - Criminal Justice
Bronx Community College