Ashley Neuber
Steger,IL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2024
2024
years of professional experience
10
10
years of post-secondary education
Work History
Lead Cashier
Arena Food Services
10.2016 - 2 2020
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Educated employees on register use, merchandising, and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Customer Service Associate/Remote Inbound and Outbound calling agent
Nowlin Networking
9 2020 - 12.2023
- Placed calls to Veterinarian practice owners regarding practice development software and services
- Took incoming calls to provide customer support and handle complaints
Server
Casey Moran's
03.2017 - 03.2018
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Call Center Rep
Afni, Inc
10.2015 - 12.2016
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Cashier
Hot Bagel's and Deli
2 2014 - 10.2015
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Server
Mini's Kitchen
07.2011 - 12.2013
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Smokey Jo's
05.2009 - 04.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
Team Member
Subway
02.2007 - 05.2009
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
Education
GED -
Will County ROE
Joliet, IL04-2011
Bachelor of Arts - Criminal Justice
University of Phoenix
05.2001 -
Skills
Cash handling expertise
Training and mentoring
Point of sale operation
Multitasking
High-volume dining
Adaptability
Exceptional customer service
Food Service
Complaint resolution
Problem-solving skills
Call handling
Microsoft Office proficient
Personal Information
Work Permit: Authorized to work in the US for any employer.
Timeline
Server
Casey Moran's
03.2017 - 03.2018
Lead Cashier
Arena Food Services
10.2016 - 2 2020
Call Center Rep
Afni, Inc
10.2015 - 12.2016
Server
Mini's Kitchen
07.2011 - 12.2013
Server
Smokey Jo's
05.2009 - 04.2011
Team Member
Subway
02.2007 - 05.2009
Bachelor of Arts - Criminal Justice
University of Phoenix
05.2001 -
Customer Service Associate/Remote Inbound and Outbound calling agent
Nowlin Networking
9 2020 - 12.2023
Cashier
Hot Bagel's and Deli
2 2014 - 10.2015
GED -
Will County ROE
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