Cinthia Sanchez Hernandez
Auburn,WA
Summary
Experienced with cash handling and customer service management. Utilizes leadership skills to drive team efficiency and maintain high customer satisfaction. Knowledge of training staff, resolving issues, and ensuring accurate transactions.
Overview
15
15
years of professional experience
Work History
Lead Cashier
Snoqualmie Casino
12.2013 - Current
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Handled transactions involving cash and card payments.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Ensured compliance with company policies regarding cash handling procedures, maintaining security standards throughout operations.
- Trained team members on cash register operation and cash handling.
- Processed refunds and exchanges in accordance with company policy.
Service Manager
Chipotle Mexican Grill
Issaquah, WA
07.2010 - 12.2013
- In addition to following Chipotle’s policies and procedures, principal responsibilities include, but are not limited to:
- Making sure great tasting, high quality food is served
- Helping to resolve food quality issues
- Supporting food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
- Helping to resolve customer incidents and working to ensure positive customer experiences
- Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
- Developing and cross training all front of house Crew
- Assisting with Crew performance reviews
- Developing future Service Leaders
- Assisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork
- Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
- Ensuring the proper quantity of supplies are available as needed
Education
GED -
Green River Community College
Auburn, WA2012
Skills
- Organized and efficient
- Thrives in fast-paced environment
- Committed
- Quick learner
- Courteous, professional demeanor
Languages
English
Spanish
Timeline
Lead Cashier
Snoqualmie Casino
12.2013 - Current
Service Manager
Chipotle Mexican Grill
07.2010 - 12.2013
GED -
Green River Community College