Darlene Horne
Trenton
Summary
To Secure A Position That Allows Me To Utilize My Skills While Gaining New Experience. Authorized To Work In The U.S. For Any Employer. Authorized to work in the US for any employer
Overview
18
18
years of professional experience
Work History
Administrative Assistant III
Department Of Human Services-Township of Hamilton
Hamilton
12.2024 - 11.2025
- Enhanced eligibility intake unit productivity by prescreening and reviewing application data for completeness.
- Streamlined prescreening procedures by retrieving and evaluating electronic verification for all cases.
- The Intake Unit Handles Received Mail And Electronic Correspondence And Emails.
- Faxed documents to clients and internal departments to ensure timely communication.
- Outreached individuals for updates, address changes, and residential information according to the modality procedure for unwinding.
- Managed daily mailing of letters, initial and renewal applications, and correspondence to ensure timely delivery.
Health Benefits Coordinator
NJ Family Care-Township of Hamilton
Hamilton
05.2024 - 09.2024
- Entered, Reviewed And Processed Missing Information When Documentation Was Reviewed Determined Eligibility For NJ Family Care Regulations/Guidelines By Reviewing Documentation To Accurately Enter Data Into A Web-based Computer System And Following Procedures For Running Automated Eligibility Rules.
- Reviewed Renewal Information On The Web-based System And Associated Imaged Documents.
- Identified missing information and initiated requests for generation of notices to streamline communication with beneficiaries.
- Identified Missing Information And Initiated Requests For The Generation Of Missing/Information Notices.
- Entered, reviewed, and processed missing information to ensure accurate data entry and compliance with NJ Family Care regulations, following procedures for automated eligibility determination.
- Prepared correspondence for missing information and made outbound calls to obtain, clarify, or validate information.
- Initiated Telephone Calls To Beneficiaries To Follow Up And Confirm Information As Necessary.
- Immediately Reported Any Technical Problems With Equipment, Systems Or Facilities To The Eligibility Determination Supervisor.
- Referred beneficiaries to DHMAS for Medicaid eligibility using the web-based computer system.
Clerk
Mercer County
Trenton
12.2021 - 05.2022
- Oversaw preparation and distribution of documents to ensure timely accessibility.
- Maintained Essential Records And Files.
- Used Modem Purchasing Practices And Organizational Policies And Procedures.
- Prepared Correspondence To Vendors.
- Coordinated maintenance of purchasing office to support operational efficiency.
- Used Various Types Of Electronic Devices And Information Systems.
- Assembled Materials For Distribution.
- Searched databases for required information to support decision-making.
- Responded to incoming calls and recorded detailed messages for staff.
- Helped locate and gather data for reports and presentations.
Clerk
Department Of Health
Trenton
07.2018 - 08.2019
- Reviewed and uploaded DUI convictions from municipal and judiciary courts to maintain accurate legal records.
- Scheduled clients according to court sentences.
- Processed and organized documentation for county departments efficiently.
- Assisted in maintaining accurate records within the county's filing system.
- Communicated effectively with staff and public regarding clerical inquiries.
Clerk
Department Of Health
Trenton
07.2018 - 08.2019
- Scanned and uploaded medical files and documents. Assisted with clerical duties.
- Sorted, filed, and prepared medical documents to ensure accurate and accessible information.
- Managed confidentiality of death, birth, and marriage certificates by organizing them chronologically.
- Handled boxing, shipping, and delivery of medical documents to ensure timely distribution.
Clerical Assistant
Department of Human Services-Township of Hamilton
Hamilton
08.2017 - 01.2018
- Responsibilities Included: Sorted, Filed, And Prepped Boxes For Scanning And Phone Support.
Telephone Reviewing Operator
Mathematica Policy Research
Princeton
03.2017 - 04.2017
- Responsibilities Included: Made Outbound Survey Calls To Medicaid and Medicare Clients, In Reference To Medicaid and Medicare Medical Services.
Data Entry Clerk
Department of Human Services
Trenton
11.2015 - 12.2015
- Responsibilities Included: Handled Telephone Or Other Inquiries Providing Information To Representatives Of State Organizations And Agencies.
- Used Word Processor To Input Detailed Information For Medical Clients.
- Maintained Confidential Correspondence And Other Records And Files.
Data Entry Operator
Department of Community Affairs
Trenton
01.2015 - 04.2015
- Responsibilities Included: Handled Correspondence And Mailings Verified Documents For Accuracy, And Maintained Records And Files.
- Used Word Processor To Key In Detailed Information For List Of Applicants Waiting To Be Approved For Housing.
Clerical Assistant
PRWT Services Inc
Lawrenceville
03.2013 - 02.2014
- Responsibilities Included: Ensuring The Accuracy, Safety And Confidentiality Of Handling mail With A High Level Of Accountability.
- Reviewed, Sorted, And Routed Incoming Correspondence.
- Opened All Mail And Distributed To Proper Areas In Compliance With Policies And Procedures.
- Provided Assistance In Completing Critical Tasks And Projects.
Consumer Outreach Representative
New Jersey Housing and Mortgage
Trenton
04.2010 - 12.2012
- Responsibilities Included: Used Word Processor To Create Excel Spreadsheets, Letters, Memos, And Reports.
- Reviewed, Sorted And Routed Incoming Correspondence.
- Opened All Overnight Mail And Lender Packages And Distributed To Proper Areas.
- Handled Telephone Inquiries From Consumers And Lenders.
Clerk Typist
Department of Treasury
Trenton
03.2008 - 03.2010
- Responsibilities Included: Used Word Processor Or Computer To Type Letters, Memos, Meeting Notes And Reports.
- Reviewed, Sorted And Routed Incoming Correspondence.
- Handled Telephone, Or Other Inquiries About Operation, Maintenance, And Leasing Of Office And Warehouse Space, And Sale Of Real Property.
Education
High school diploma - Business/Academics
Daylight Twilight High School
Skills
- Microsoft Outlook
- Microsoft Word
- Multitasking
- Interpersonal communication
- Microsoft Office
- Attention to detail
- Organizational skills
- Research
- Microsoft Excel
Timeline
Administrative Assistant III
Department Of Human Services-Township of Hamilton
12.2024 - 11.2025
Health Benefits Coordinator
NJ Family Care-Township of Hamilton
05.2024 - 09.2024
Clerk
Mercer County
12.2021 - 05.2022
Clerk
Department Of Health
07.2018 - 08.2019
Clerk
Department Of Health
07.2018 - 08.2019
Clerical Assistant
Department of Human Services-Township of Hamilton
08.2017 - 01.2018
Telephone Reviewing Operator
Mathematica Policy Research
03.2017 - 04.2017
Data Entry Clerk
Department of Human Services
11.2015 - 12.2015
Data Entry Operator
Department of Community Affairs
01.2015 - 04.2015
Clerical Assistant
PRWT Services Inc
03.2013 - 02.2014
Consumer Outreach Representative
New Jersey Housing and Mortgage
04.2010 - 12.2012
Clerk Typist
Department of Treasury
03.2008 - 03.2010
High school diploma - Business/Academics
Daylight Twilight High School