Darlene Ishmon
Houston,TX
Summary
A career opportunity utilizing my skills developed through my experiences and education, with the opportunity for professional growth based upon performance.
Overview
14
14
years of professional experience
Work History
Virtual Customer Service Representative
Comcast
Houston, TX
02.2014 - 12.2022
- Technical Support for TV, Home phone and internet service
- Billing
- Sales
- Maintained up-to-date knowledge of company products and services.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Answered customer inquiries via phone, email and live chat.
Retirement Specialist
AON Hewitt
Houston, Texas
09.2008 - 01.2014
- Enroll Clients in their benefits and process their Retirement
- Make sure all Retirement paperwork is filled out and returned in a timely manner
- Answer all questions on Retirement and the process
- Conducted detailed research into pension plans and other investment options suitable for clients' needs.
- Informed clients about tax benefits, government rebates or other financial benefits to save clients money.
- Managed inventory and supplies to ensure materials were available when needed.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed routine maintenance and repair.
Education
Secretary Administration
North Lake College
Dallas, TX01-1992
Skills
- Work from home
- Self-motivation
- Statistical analysis
Leadership Experience
I am second in command in my Sisterhood organization. I am also the Secretary of my Church and the head Finance.
Timeline
Virtual Customer Service Representative
Comcast
02.2014 - 12.2022
Retirement Specialist
AON Hewitt
09.2008 - 01.2014
Secretary Administration
North Lake College