Eboni Jordan

• Answering customer calls, chatting in with customer on item inquires, sales expert, setting up installations appointments, data entry, appoint setting, account solutions

• Greeting customers , extending loans, renewing customers loans, making sales profit, aiding into the customers needs and wants, giving information on products, meeting sale PLO , Packaging loans , communicating with team members on sales goals
• Answering phone calls , making customers aware of loans past due, proving great customer service

Greeting customers, providing value to every individual, cleaning work space are, AS400, Operating

phones and cash handling, moving new merchandise on the sales floor, forklift experience , process

orders and returns for customers, providing information on a customer item, organizing warehouse

materials and products.

• Field inbound calls in a professional manner
• Respond to and resolve customer questions
• Research possible solutions to customer issues
• Sell/Up sell products on customers accounts
• Retain customers wanting to cancel services
• Deescalate angry customers

• Answer, screen, and forward incoming phone calls and direct visitors to the right person or department
• Maintain the office and keep all the office equipment in check as well as order any necessary office supplies
• Manage reservations, meeting room bookings and appointments