Years of professional experience in medical setting.
Darlene Jabson
Las Vegas,NV
Summary
Detail-oriented Pharmacy Clerk with 4 years of experience in pharmacy settings. Highly skilled in dispersing and packaging prescriptions accurately and quickly. Proven history of providing exceptional customer service to drive client retention. Customer-oriented Pharmacy Clerk with skills in medication preparation and insurance communications. Proven excellence in [Skill] and [Skill]. Dedicated to answering customer questions concerning medication protocol. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
Work History
Pharmacy Clerk
Kaiser Permanente Pharmacy Call Center
11.2016 - 09.2021
- Provide excellent customer service skills when patients call in to place prescription mail order.
- Established and verified patient profiles ensuring information is correct and up to date.
- Answered customer questions regarding prescribed medications, and verifying insurance coverage.
- Re-verify and confirm all prescriptions being ordered are correct day supply, dosage and quantity.
- Filled and dispensed medication prescriptions accurately as ordered by physicians.
- Update payment method and process payment, using EPIC pharmacy POS system to accurately manage transactions.
- Located and processed ready prescriptions to patients, distributed medication information documentation and facilitated medication consultations.
- Supported pharmacists with day-to-day activities and assisted with any clerical duties as needed.
- Managed over 50 customer calls daily.
Cashier/Receptionist
Kaiser Permanente Emergency Department
11.2008 - 10.2016
- Greet patients and register patients that need to be seen in emergency department.
- Verify all patient information and arm band patient.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card and check transactions to complete patient copays.
- Used POS to process payments and issue receipts.
Mortgage Loan Processor
Washington Mutual Home Loan Center
02.2013 - 08.2016
- Handled any conditions sent from underwriting departments.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Communicated with originator and applicant concerning progress of loan file.
- Processed mortgage loan applications accurately and successfully for over 7 years.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Maintained accurate records of loan processing activities and documents in CRM system.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Prepared file for final clear-to-close by branch management.
Mortgage Loan Processor
Portfolio Mortgage
04.2012 - 04.2013
- Handled any conditions sent from underwriting departments.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Communicated with originator and applicant concerning progress of loan file.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Prepared file for final clear-to-close by branch management.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Reviewed and validated details of loan applications and closing documentation.
Education
High School Diploma -
Leilehua High School
Wahiawa, HI06.1975
Skills
- Assisting Pharmacists
- FDA and ICH Guidelines
- Pharmacy Automation
- Process Payments
- Answering customer questions
- Quality Assurance and Control
Hula, Canoe Paddling, Dragon Boat Racing
Hobbies include Hula and Tahitian dancing, Canoe Paddling and Dragon Boat Racing.
Languages
Tagalog
Native or Bilingual
Timeline
Pharmacy Clerk
Kaiser Permanente Pharmacy Call Center
11.2016 - 09.2021
Mortgage Loan Processor
Washington Mutual Home Loan Center
02.2013 - 08.2016
Mortgage Loan Processor
Portfolio Mortgage
04.2012 - 04.2013
Cashier/Receptionist
Kaiser Permanente Emergency Department
11.2008 - 10.2016
High School Diploma -
Leilehua High School
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