Darlene Jeffrey Davis
Fremont,IN
Summary
Dynamic sales leader with a proven track record at Capital Tire, excelling in interpersonal relationship development and strategic planning. Cultivated high-performing teams, driving productivity and enhancing customer satisfaction. Recognized for innovative problem-solving and effective communication, resulting in significant sales growth and strong client connections.
Overview
32
32
years of professional experience
Work History
Director of Car Dealerships
Capital Tire
Rossford, OH
09.2016 - Current
- Developed & maintain sales team of 9 by providing mentorship, guidance, and opportunities for professional growth.
- Work with Ford, Chrysler, & GM managers, area representatives, and Tire Central Headquarters to ensure dealerships stay engaged on program.
- Enhanced team collaboration through regular communication, weekly meetings, updates on program, goal setting, and help them grow their business.
- Organize sales blitz's, recommend & work tire sales events for customers.
- Train service advisers how to sell by introducing them to 5 steps to a sale, phone techniques, web portal training, inspection process, quoting process, product knowledge & help them to become tire champions.
- Work with parts managers on inventory maintenance
- Work with service managers & general managers on how to make the advisers more productive & show them ideas on how they can increase tire sales.
- Cultivate a positive work environment that fosters employee engagement, increased retention rates, and boosted overall team morale.
- Well know in the car dealership word as the "tire lady"
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Inside Sales Representative
LKQ Corporation Inc.
Romulus, MI
01.2003 - 09.2019
- Initially hired by Transwheel Corporation to help put inventory in computer, train on how to use the inventory, quoting & billing process
- Keystone purchased Transwheel & I went into accounts receivable, continued to train, and also did phone sales
- Well known in the cardealership business as the "wheel Lady."
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Outside Sales Representative
Sunrise Supply MI/Coleman Wolf
Michigan
01.1993 - 01.2003
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Education
No Degree - General Studies
Macomb Community College
Clinton Township MIHigh School Diploma -
Osborn High School
Detroit MI06-1980
Skills
- Interpersonal relationship development
- Long-term planning
- Skilled in both verbal and written communication
- Collaborative decision-making
Timeline
Director of Car Dealerships
Capital Tire
09.2016 - Current
Inside Sales Representative
LKQ Corporation Inc.
01.2003 - 09.2019
Outside Sales Representative
Sunrise Supply MI/Coleman Wolf
01.1993 - 01.2003
No Degree - General Studies
Macomb Community College
High School Diploma -
Osborn High School