Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darlene Joseph

Atlanta

Summary

Guest Representative with a strong commitment to enhancing customer satisfaction and team collaboration. Demonstrates advanced communication and interpersonal skills while efficiently handling guest inquiries and resolving issues. Ready to contribute to a dynamic team environment and continuously learn and grow.

Overview

21
21
years of professional experience

Work History

Mail Sorter

FedEx
02.2024 - 11.2025

- Sorted incoming and outgoing mail accurately to ensure timely delivery

- Handled packages of various sizes while meeting productivity goals

- Loaded and unloaded packages from conveyor belts and delivery vehicles

- Followed safety procedures and maintained an organized work area

Machine Operator

Inland seafood
05.2018 - 03.2024
  • Operated machinery efficiently, ensuring product quality and meeting production targets. Implemented process improvements that reduced waste and enhanced overall productivity.
  • Maintained precise control over machine operations, adhering to strict safety protocols. Conducted regular equipment inspections, minimizing downtime and ensuring optimal performance.
  • Worked seamlessly with production teams to streamline workflows and maximize output. Shared best practices, fostering a culture of continuous improvement and knowledge exchange.
  • Proposed and implemented innovative solutions to recurring operational challenges, leading to substantial efficiency gains. Adapted quickly to new technologies and production methods.

Supervisor

Freshens
07.2014 - 05.2018
  • Resolved customer concerns promptly, maintaining high satisfaction rates. Provided ongoing training to staff, improving team performance and morale.
  • Led team training initiatives, boosting staff performance and morale. Streamlined customer service processes, resulting in higher satisfaction rates and quicker issue resolution.
  • Optimized cash handling procedures, enhancing accuracy and efficiency in financial transactions. Implemented new training protocols, boosting team productivity.
  • Fostered strong team dynamics, promoting open communication and mutual support. Partnered with other departments to streamline cross-functional processes.

Shift Lead

Walgreens
09.2010 - 07.2014
  • Led shift operations, optimizing workflow and enhancing customer service. Implemented efficient inventory management, reducing waste and improving profitability.
  • Fostered a cohesive team environment, enhancing shift productivity. Collaborated with management to implement effective inventory control measures, driving profitability gains.
  • Envisioned and executed strategies to elevate customer service standards. Introduced forward-thinking inventory management techniques, positioning the store for sustained growth.
  • Managed opening and closing procedures with precision, ensuring accurate cash handling and store security. Maintained meticulous records, supporting loss prevention efforts.

Cashier

Arby's
08.2004 - 09.2010
  • Managed cash transactions efficiently, ensuring accuracy and customer satisfaction. Developed strong multitasking skills, handling peak hours with ease.
  • Streamlined ordering process, reducing wait times and improving customer flow.
  • Maintained meticulous cash drawer balance, minimizing discrepancies. Adhered to food safety protocols, contributing to store's high health ratings.
  • Fostered positive team dynamics, supporting colleagues during busy periods. Trained new hires on POS system and customer service best practices.

Education

High School Diploma -

Cross Keys High School
Atlanta, Ga
05.2009

Skills

  • Customer Engagement
  • Conflict Resolution
  • Time Management
  • Problem Solving
  • Process Optimization
  • Team Leadership

Timeline

Mail Sorter

FedEx
02.2024 - 11.2025

Machine Operator

Inland seafood
05.2018 - 03.2024

Supervisor

Freshens
07.2014 - 05.2018

Shift Lead

Walgreens
09.2010 - 07.2014

Cashier

Arby's
08.2004 - 09.2010

High School Diploma -

Cross Keys High School