Darlene Kishpaugh
Newton,NEW JERSEY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Has exceptional interpersonal skills. Dependable, punctual and works well under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
Work History
Concessions Worker
Skylands Statium
02.2015 - 12.2022
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Increased sales by creating attractive food displays and maintaining a clean, inviting environment.
- Ensured compliance with health and safety regulations through regular cleaning and sanitization tasks.
- Assisted in training new employees, sharing product knowledge and best practices for excellent customer service.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Demonstrated versatility by performing various roles within the concessions team as needed, such as cashier or food preparer.
- Collaborated with vendors on product ordering, ensuring adequate stock was available for upcoming events without overstocking perishable goods.
- Maintained clean, organized workspace according to operational standards.
- Reduced food waste by closely monitoring inventory levels and properly storing perishable items.
Sales Associate
RadioShack
09.1987 - 01.1998
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Senior Accountant
Sussex Bank
04.2001 - 08.2014
- Managed quarterly and annual tax filings for the company, ensuring timely submissions and compliance with regulations.
- Ensured regulatory compliance with GAAP standards by staying current on updates and integrating changes into accounting practices as needed.
- Maintained accurate depreciation schedules for fixed assets, coordinating with asset managers for timely recording of acquisitions or disposals.
- Optimized month-end closing procedures by streamlining workflow processes, reducing time taken from 10 days to 5 days without compromising accuracy or detail level achieved.
- Prepared monthly journal entries and reconciliations.
- Reconciled accounts and created documents for monthly closure procedures.
- Completed year-end closing processes with controllers and external auditors.
- Reviewed documents and accounts for discrepancies and resolved variances.
- Updated general ledger with latest entries.
- Handled month-end and year-end end finances by managing and reporting fixed assets and other data.
- Reduced errors in financial statements through stringent review procedures and regular reconciliation of accounts.
Education
Associate of Science - Accounting
Sussex County Community College
Newton, NJ05.2003
High School Diploma -
Sussex County Vocational Technical School
Sparta, NJ06.1988
Skills
- Equipment Operation
- Surface Cleaning
- Safety Monitoring
- Customer Service
- Inventory Management
- Organizational Skills
- Problem Solving
- Data Entry
- Multitasking and Organization
Timeline
Concessions Worker
Skylands Statium
02.2015 - 12.2022
Senior Accountant
Sussex Bank
04.2001 - 08.2014
Sales Associate
RadioShack
09.1987 - 01.1998
Associate of Science - Accounting
Sussex County Community College
High School Diploma -
Sussex County Vocational Technical School