Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darlene Magierski

Inside sales
Orchard Park ,NY

Summary

Focused inside sales professional. Proficient in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 25 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.

Overview

26
26
years of professional experience

Work History

Inside Sales /Customer Service Representative

Conax Technologies
Buffalo, NY
01.2006 - Current
  • Assisted customers with product selection and customization requests
  • Investigated and resolved customer concerns and complaints
  • Maintained complete knowledge of all products, services and procedures
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
  • Visited customer locations to determine needs, set up contracts and provide training
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts
  • Oversaw all international sales in 3 different markets
  • Provided extensive support in sales, technical and business areas to key accounts
  • Kept company in compliance with all export standards and international requirements
  • Serviced accounts on regular basis to propose new products or services and maximize revenue
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts

Sales Assistant /Customer Service Associate

MetLife
Williamsville, NY
08.1998 - 05.2002
  • Provided pricing information to customers regarding specific products
  • Assisted customers with prompt and polite support in-person and via telephone
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Referred customers to various services by evaluating needs and providing recommendations
  • Functioned as backup in areas of sales, support, and services
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions

Client Service Supervisor

M And T Bank
Buffalo, NY
10.1991 - 02.1997
  • Provided knowledgeable service and support for all customer needs
  • Directed personnel training and mentored team members to promote productivity, accuracy and commitment to friendly service
  • Oversaw team of customer service professional assisting customers
  • Assisted customers with prompt and polite support in-person and via telephone
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
  • Responded to all customer inquiries thoroughly and professionally
  • Answered customer telephone calls promptly and in appropriate manner
  • Resolved all customer complaints in professional manner while prioritizing customer satisfaction

Education

SUNY At Buffalo
Buffalo, NY

Medaille College
Buffalo, NY

Skills

  • Sale expertise
  • Product expertise
  • Relationship building and management
  • Database management
  • Order management
  • Order processing
  • Product and service sales
  • Forecasting abilities
  • Client rapport
  • Coordinating documents
  • Prioritizing workflows
  • Self-motivated
  • Account servicing skills
  • International sales support
  • Complaint resolution
  • Good listening skills
  • Computer proficient
  • Account management
  • Quick learner
  • MS Office proficiency
  • Professional telephone demeanor

Timeline

Inside Sales /Customer Service Representative

Conax Technologies
01.2006 - Current

Sales Assistant /Customer Service Associate

MetLife
08.1998 - 05.2002

Client Service Supervisor

M And T Bank
10.1991 - 02.1997

SUNY At Buffalo

Medaille College

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Darlene MagierskiInside sales