Darlene Marchand
Redford,MI
Summary
Reliable Cashier experienced in cash handling, POS systems operation, and delivering exceptional customer service. Improved customer satisfaction through prompt and efficient service while maintaining speed and accuracy under pressure. Highly organized and proactive team player committed to supporting retail operations.
Overview
15
15
years of professional experience
Work History
Customer Service Cashier
McDonald's
Livonia, Michigan
05.2011 - 09.2012
- Processed customer transactions efficiently and accurately at high-volume restaurant.
- Handled cash register operations, including cash handling and balancing drawers.
- Greeted customers and provided friendly customer service.
- Assisted customers with menu selections and answered product-related questions.
- Addressed customer complaints promptly and professionally to enhance service experience.
- Resolved customer complaints in a professional manner.
- Maintained clean and organized work area to ensure customer satisfaction.
- Collaborated with team members to ensure smooth restaurant operations during peak hours.
- Monitored inventory levels and restocked supplies during shifts.
Production Line Worker
Poof Slinky
Plymouth, Michigan
08.2012 - 06.2018
- Monitored conveyor flow to support steady line operation.
- Cleaned equipment and maintained organized production areas.
- Followed safety procedures and quality standards during assembly.
- Communicated with team members to coordinate daily production tasks.
- Cleaned work areas regularly to ensure a safe working environment.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Reported any malfunctions or breakdowns in the production process to supervisors immediately.
- Maintained work area safety and appearance, focusing on safety, organization, and cleanliness.
Cashier
CVS Pharmacy
Redford, Michigan
07.2018 - 12.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions accurately using point-of-sale systems.
- Managed cash register, ensuring proper cash handling procedures.
- Collected payments and provided accurate change.
- Maintained clean and organized checkout area for efficient service.
- Assisted customers with product inquiries and store navigation.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Resolved customer complaints professionally and promptly.
- Collaborated with team members to ensure smooth store operations.
- Supported inventory management by restocking shelves and displays.
Caregiver
State
Redford, Michigan
12.2020 - 08.2026
- Assisted with bathing, dressing, grooming, and toileting needs.
- Monitored vital signs and reported changes to nurses and supervisors.
- Prepared meals and supported prescribed medication schedules.
- Transported clients to appointments, activities, and community services.
- Supported mobility with transfers, walking, and safe repositioning.
- Communicated concerns with families, social workers, and state care teams.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
Education
Clarenceville High School
Livonia, MichiganSkills
- Point-of-sale operation
- Customer transaction processing
- Cash handling
- Payment collection
- Inventory management
- Sales support
- Upselling techniques
- Client relationship management
- Attention to detail
- Time management
- Effective communication
- Complaint resolution
- Problem solving
- Organizational skills
- Team collaboration
- Customer relations
- Patience and empathy
- Customer support
- Adaptability
- Liquor regulations and compliance
- Money handling
- Cleaning and sanitizing
Timeline
Caregiver
State
12.2020 - 08.2026
Cashier
CVS Pharmacy
07.2018 - 12.2020
Production Line Worker
Poof Slinky
08.2012 - 06.2018
Customer Service Cashier
McDonald's
05.2011 - 09.2012
Clarenceville High School