Darlene Marcy
Greenfield Center,NY
Summary
Began working in the insurance industry in the salvage department processing paperwork. Elevated to a total loss claim specialist, negotiating total loss settlements, processing necessary paperwork needed to settle claim.
Overview
12
12
years of professional experience
Work History
Insurance Auto Claims Total Loss Specialist
Liberty Mutual
01.2012 - Current
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Evaluated and settled complex auto insurance claims in strict timeframes.
- Strategized with management to enhance company policies and procedures related to total loss claims, improving overall efficiency and customer satisfaction.
Education
Diploma -
Burnt Hills-Ballston Lake Senior High School
Burnt Hills, NYSkills
- Policy Interpretation
- Claims Management
- Total Loss Evaluation
- Claims Processing
- Claims Investigation
- Customer service expertise
- Appointment Scheduling
Timeline
Insurance Auto Claims Total Loss Specialist
Liberty Mutual
01.2012 - Current
Diploma -
Burnt Hills-Ballston Lake Senior High School