Darlene Martin
Manager
New Braunfels,Tx
Summary
To secure a responsible and challenging career opportunity in a reputable organization so that I can fully utilize my training and skills and to expand my knowledge while helping to contribute to the success of the company.
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
professional with over 20 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
27
27
years of professional experience
Work History
Owner
MBC Couriers
San Antonio, TX
03.2007 - 03.2020
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Provided direction and guidance to employees.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Set pricing structures according to market analytics and emerging trends.
- Developed policies and procedures for the organization.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Analyzed industry trends to develop competitive strategies.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Kept records for production, inventory, income, and expenses.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Interviewed, trained and supervised employees.
Office Manager
A1 ACTION CITY WIDE
San Antonio, TX
10.1997 - 06.2007
- I managed the day-to-day operations of the company which included but not limited to hiring, scheduling and billing
- I made sure all work orders were made on time while assigning routes or jobs to each individual plumber
- I dealt with customers on a daily basis while dealing with compliments and complaints if any
- I would build a strong team by frequent coaching and training as well as doing weekly reviews of performance
- I would do cost management so I could see where we could reduce cost and avoidance
- I handled over 15 employees under my supervisor/owner Tony Grana.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
NEISD SUBSTITUTE TEACHER
09.1997 - 02.2004
- Provided instruction and managing classroom environments in absence of the regular teacher from academic levels K-12th
- I enabled children to pursue their education endeavor as smoothly as possible in the absence of their regular teacher
- I also maintained the established routines and procedures.
General Manager
Garden Ridge Fitness
Garden Ridge, TX
04.2022 - Current
- Managed office supplies, vendors, organization and upkeep
- Answered and managed incoming and outgoing calls while recording accurate messages
- Obtained signatures for financial documents or bills as well as answered and scheduled service calls for customers.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Led employee evaluations with constructive feedback to boost performance.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Education
Bachelor of Arts in Criminal Justice -
UTSA
01.2003
Skills
- Critical Thinking
- Customer Service
- Office equipment
- Communication
- Type 60wpm
- Excel/Word
- Problem Solving
- Decision Making
- Adaptability
- Microsoft Word
- Teamwork
- Leadership
- Active Listening
- Business Management
- Marketing tactics
- Budget Administration
- Client Service
- Business Administration
- Staff Management
- Operations Management
- Staff hiring
- Verbal and written communication
- Customer Relations
Additional Information
I am able to handle multiple tasks on a daily basis. I am a dependable person who is great at time management. I am very honest, hardworking and eager to learn new skills.
Timeline
General Manager
Garden Ridge Fitness
04.2022 - Current
Owner
MBC Couriers
03.2007 - 03.2020
Office Manager
A1 ACTION CITY WIDE
10.1997 - 06.2007
NEISD SUBSTITUTE TEACHER
09.1997 - 02.2004
Bachelor of Arts in Criminal Justice -
UTSA