Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Olivette walker

manassas,va

Summary

Strategic Consultant known for high productivity and efficiency in task completion. Specialize in business process optimization, risk management, and stakeholder engagement. Excel in problem-solving, communication, and adaptability to ensure successful project outcomes. Navigate complex challenges using analytical skills and collaborative approach to drive organizational improvements.

Overview

13
13
years of professional experience

Work History

Owner

Regent Property Preservation
Manassas, VA
04.2018 - Current
  • Conducted weekly site visits to monitor progress of contractors' work performance.
  • Provided excellent customer service while communicating with vendors, contractors and clients via phone or email correspondence.
  • Founded and managed a property preservation business, overseeing operations, client relations, and service delivery.
  • Developed and implemented marketing strategies that increased client acquisition and retention.
  • Ensured compliance with local and federal regulations pertaining to property management.

Call Center Customer Service Representative

The Bowen Group
Chantilly, VA
01.2024 - 07.2024
  • - Answer inbound calls and provide assistance to veterans, addressing inquiries and resolving issues related to services and benefits.
  • Collaborate with team members to enhance service delivery and improve veterans' experiences.
  • Maintain accurate records of interactions and ensure compliance with organizational policies.

Dyslexia Teacher

East Fort Worth Montessori Academy
Fort Worth, TX
06.2011 - 06.2014
  • Integrated research-based methods into lesson planning including Orton Gillingham methodology, Lindamood Bell programs, and Wilson Reading System.
  • Maintained current knowledge of trends in teaching methods related to dyslexia through professional development activities.
  • Assisted in developing transition plans for students leaving special education settings or transitioning from elementary school to middle school or high school.
  • Supported implementation of Universal Design principles throughout district schools.
  • Counseled parents on the most effective ways to support their children's learning needs at home.

Education

Master of Science - Marketing

Saint Leo University
Florida
05-2014

Bachelor of Arts - Psychology

Saint Leo University
Saint Leo, FL
05-2011

Skills

  • Labor Relations
  • Marketing tactics
  • Regulatory Compliance
  • KPI Management
  • Budget Administration
  • Business Management
  • Negotiation
  • Operations Management
  • Leadership
  • Organization and Time Management
  • Analytical and Critical Thinking
  • Problem Resolution
  • Written Communication
  • Self-Directed
  • Data Entry
  • Basic Math
  • Quality Assurance
  • Training & Development
  • Critical Thinking
  • Customer Relations

Affiliations

  • Cooking
  • Traveling
  • Reading

References

References available upon request.

Timeline

Call Center Customer Service Representative

The Bowen Group
01.2024 - 07.2024

Owner

Regent Property Preservation
04.2018 - Current

Dyslexia Teacher

East Fort Worth Montessori Academy
06.2011 - 06.2014

Master of Science - Marketing

Saint Leo University

Bachelor of Arts - Psychology

Saint Leo University

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Olivette walker